Tender

Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Tender

19 May 2020 at 12:13

Tender Notice
Summary of the contracting process

The Surrey and Borders Partnership NHS Foundation Trust is conducting a procurement process for the "ITSM Managed Service Replacement" contract within the information technology services industry. This selective tender seeks to secure a fully managed IT service desk and associated services for its various sites, including hardware replacements and service management, with a total estimated value of £18,000,000. The tender period concludes on 19th June 2020, while the contract is expected to commence on 1st September 2020 and run until 31st August 2025, primarily focused in the South East region of the United Kingdom.

This tender presents significant opportunities for growth, particularly for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT services, consulting, software development, and support. Businesses equipped to deliver comprehensive managed IT services, including desktop and laptop hardware management, incident management, and IT support solutions, would be well-placed to compete for this contract. Suppliers should prepare to engage through the designated electronic portal to access the full procurement documentation.

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Notice Information

Notice Title

Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

Notice Description

Please note this is the replacement of a previous opportunity cancelled as a result of unforeseen circumstances relating to COVID-19. Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term. The Trust is looking to procure the following services from a single supplier: - A fully managed service - A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers) - An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site) - A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory) - A fully featured ITSM tool and portal for end users - Full call handling system and alternative contact methods - Change Management Services - Knowledge Management Services - Asset Management and device tracking Services - Problem Management Services - Configuration Management Services - Moves, Adds and Changes - Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix) - Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support - Ongoing professional services and support Additional information: This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cb5e5636-ad18-40e9-b6bd-55b2f168fe2d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£18,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 May 20205 years ago
Submission Deadline
19 Jun 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2020 - 31 Aug 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORTHING, WEST SUSSEX
Postcode
BN13 3EP
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
TLJ South East (England)
Local Authority
Worthing
Electoral Ward
Salvington
Westminster Constituency
Worthing West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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