Planning

CRM-Website Implementation (Prior Information Notice)

OXFORD CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

13 Nov 2019 at 15:32

Market Engagement Notice
Summary of the contracting process

The Oxford City Council is seeking suppliers for a project titled "CRM-Website Implementation (Prior Information Notice)," which falls under the software package and information systems industry category. The contracting process is currently in the planning stage, with a deadline for engagement set for 30th November 2019. The council is particularly interested in solutions that support website design, customer relationship management, and online self-service functionalities, among other requirements. This opportunity is focused on delivery within the South East region of the United Kingdom, and the council is encouraging early engagement from potential suppliers.

This tender offers significant opportunities for businesses specialising in software development, particularly those with expertise in customer relationship management systems, web design, and integrated software solutions. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) will find this an ideal chance to showcase their capabilities in providing comprehensive digital solutions. Suppliers who can demonstrate innovative approaches and successful integration of systems will be well-positioned to compete for this contract.

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Notice Information

Notice Title

CRM-Website Implementation (Prior Information Notice)

Notice Description

The purpose of this PIN is to show our interest in engaging with suppliers that have solutions that can deliver the following either directly or through subcontracted services: 1) Website design (UI/UX); 2) Content management; 3) Case management; 4) Customer relationship management; 5) Online customer self-service account; 6) Event and appointment bookings (public and internal); 7) Forms with lookup and attachment capabilities; 8) Data and information transfer to/from back-office systems; 9) Sentiment analysis; 10) Web chat; 11) Inbound screen popping; 12) Integrated knowledge base and scripting solution; 13) Click to call. Our objective is to deliver a customer Ecosystem of Modules, Solutions and Applications (System) that enables a two way interaction between customers and staff that: - keeps the customer informed of progress of interactions, - allows staff to manage their workloads within that system, - provides customers the ability to initiate and view their interactions and progress online, - allows the council to evaluate success and performance in those interactions. All components need to 'work' with one another within the 'System' as well as service specific applications such as accounting, telephony and other similar systems. We will want to see demonstrations of the capabilities of the solutions that are now available in the market place so that we can create a specification taking into consideration new developments that will allow us to achieve our goal. Demonstration requests and requests for further information in relation to this PIN must be received by 12.00 noon on 30.11.2019 using the contact details contained in the PIN.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-758ef719-716c-40bf-bc24-2b08183e5aa0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/15b208fc-a91d-42d8-b036-3e200e478ee0
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48200000 - Networking, Internet and intranet software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Nov 20196 years ago
Submission Deadline
Not specified
Future Notice Date
30 Nov 2019Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OXFORD CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORD
Postcode
OX1 1DS
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLJ South East (England)
Local Authority
Oxford
Electoral Ward
Osney & St Thomas
Westminster Constituency
Oxford West and Abingdon

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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