Tender

Homelessness Out of Hours Service

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

10 Jul 2024 at 10:41

Tender Notice
Summary of the contracting process

Sandwell Metropolitan Borough Council has issued a tender for the provision of a Homelessness Out of Hours Service, which involves handling emergency calls from individuals and families facing homelessness during specified night-time hours. The contract is for an initial 12-month period, with potential extension up to three years, and interested providers can submit quotations by the tender period end date of 26th July 2024. The service requires handling calls on weekday evenings and throughout weekends, making it suitable for providers experienced in offering out-of-hours support or 24/7 cover within their operations.

This opportunity falls under the industry category of Other community, social and personal services. Sandwell Council is the contracting authority for this open procurement, using the Open procedure (below threshold) method. The contract period is set to begin on 1st August 2024 and run until 31st July 2027. Businesses capable of providing timely and supportive emergency accommodation services would be well-suited to compete for this tender, helping to address critical social needs within the local community.

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Notice Information

Notice Title

Homelessness Out of Hours Service

Notice Description

Sandwell Council is looking for a provider for Housing Solutions Out of Hours service provision for an initial 12 month period or up to three years depending on the quote value (in line with procurement thresholds). The service we are looking to source is to provide emergency out of hours call handling of households presenting as homeless. The calls will be from individuals and families who find themselves with nowhere to stay that night due to a range of issues, most commonly family/friends asking them to leave, eviction from private rented properties and incidents of domestic abuse. The Housing Solutions is looking for a provider for the following: o Receive the initial call o Triage the situation (using a defined flow chart - which will include checking whether the council has ended a duty to the family) o Identify whether the council would owe an emergency accommodation duty (using defined flow chart) o Direct any single/ non-priority cases to options they can explore themselves including hostels etc o Secure temporary accommodation for families/ people with priority from a list of providers/ capacity which will be updated by 5pm each day o Make contact with bed and breakfast provider to make referral and book the family in o Advise the customer of where to go for temporary accommodation o Provide a daily list of basic information to the service of all people/ households placed during out of hours On average the council receives around 4 calls per night (this has been as high as 13 in one period and is regularly as low as 0) during out of hours shifts. This includes weekends. The out of hours service would need to take these calls during the following timescales: 1. Monday from 5:30pm to 9:00am Tuesday 2. Tuesday from 5:30pm to 9:00am Wednesday 3. Wednesday from 5:30pm to 9:00am Thursday 4. Thursday from 5:30pm to 9:00am Friday 5. Friday from 5:00pm to 9:00am Monday A number will be provided for a manager within the service should anything need escalating, however, we would expect this to be the exception rather than the norm. The service believes this will suit a provider who already provides out of hours cover on behalf of other local authorities/ agencies or an organisation who can provide this in addition to 24/7 cover within their existing operations/ premises e.g. a hostel or supported accommodation provider with 24 hour staffing. Please feel free to contact me if you need any further clarification or for further discussion. Additional information: Please submit quotations either through intend or via email to karl_robinson@sandwell.gov.uk Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-76d75532-1379-45ff-8fad-a8e35cc3e5f2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aa83eff2-cf0b-4a47-aea7-db08e2545244
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jul 20241 years ago
Submission Deadline
26 Jul 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Aug 2024 - 31 Jul 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Karl Robinson
Contact Email
karl_robinson@sandwell.gov.uk
Contact Phone
0121 569 3628

Buyer Location

Locality
WEST MIDLANDS
Postcode
B69 3DE
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
Not specified
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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