Award

Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience

SHEFFIELD CITY REGION MAYORAL COMBINED AUTHORITY GROUP

This public procurement record has 3 releases in its history.

Award

24 Jun 2021 at 07:43

Award Notice
Tender

19 Feb 2021 at 16:02

Tender Notice
Tender

03 Feb 2021 at 11:07

Tender Notice
Summary of the contracting process

The Sheffield City Region Mayoral Combined Authority Group is conducting a procurement process titled "Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience." This initiative, classified under business and management consultancy services, aims to enhance the quality standards expected from the region's bus service. The procurement method is an open procedure, with the tender period concluding on 5th March 2021. The contract period for this project will start on 22nd March 2021 and is set to end on 30th November 2021. The delivery address for this service is located in Yorkshire and the Humber, United Kingdom, with a total project value of £100,000. The minimum value set for the contract is £90,000.

This tender provides an excellent opportunity for businesses specialising in consultancy services related to public transport and customer experience enhancement. Firms that can leverage customer insights and employ market segmentation techniques will be particularly well-suited to compete for this contract. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the Sheffield City Region Mayoral Combined Authority Group has indicated a preference for inclusivity in their procurement practices.

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Notice Information

Notice Title

Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience

Notice Description

This commission forms part of a trio of workstreams that comprise workpackage 1, of the Mayoral Combined Authority (MCA) response to the bus review. In July 2020, the MCA adopted a set of principles distilled from the findings of the Bus Review to identify at a high level, the types of measures that need to be considered if we are to deliver meaningful improvement to our bus system. This commission is the Quality Analysis workstream, which will set out 'what better looks like' in terms of the quality and standards our customers should expect, from the region's bus service. The Quality Analysis will utilise customer insights, market segmentation and draw upon the outputs of the Route Analysis workstream, to develop a Universal Quality Standard and a prioritised list of quality improvements for the consideration of Leaders. The interventions, investment and powers required to improve the passenger experience must be clearly identified to inform decision making. This opportunity is advertised via the ProContract portal. Suppliers can register for the portal at the link: https://procontract.due-north.com/register, and find the opportunity using the following details: Project ID: DN524241 Project title: Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience Organisation: Sheffield City Region Mayoral Combined Authority Group

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7ab5f394-5ee2-450e-b881-a7eaf421096e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2d478896-94ec-45a3-aee7-6d0bfebbd854
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£84,463 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jun 20214 years ago
Submission Deadline
5 Mar 2021Expired
Future Notice Date
Not specified
Award Date
11 Apr 20214 years ago
Contract Period
1 Jun 2021 - 30 Nov 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SHEFFIELD CITY REGION MAYORAL COMBINED AUTHORITY GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

SYSTRA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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