Notice Information
Notice Title
Business Information Service
Notice Description
The Department for Business and Trade is seeking to procure a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the existing Business Support Helpline. The aim of the Business Information Service is to increase and encourage access to relevant high quality business support, save businesses time and resource, and ultimately help businesses to start, grow and thrive - in particular Small and Medium-sized Enterprises (SMEs). The Business Information Service will be expected to provide bespoke, unscripted advice (via telephone, email, webchat, social media, and other messaging services, but not face-to-face) on a wide range of topics including starting a business, accessing finance, and business planning. The service will need to maintain a database of information on business support in England for use by the service's advisers. This database will also need to be accessible to other users, such as advisers based in Growth Hubs. The service will be demand-led so should be flexible. It must provide capacity to meet at least 50,000 inbound contacts, with at least 10,000 in-depth appointments per annum. It must also be capable of rapidly scaling-up (at extra cost) in response to economic shocks and other pressures. The service will be expected to operate within standard hours, but should have a robust process for out-of-hours contacts. The service is expected to go live on 1 April 2024 - following a minimum three month mobilisation period. We expect the contract to run for up to four years - initially for one year with the option to extend the contract on an annual basis for three more. The initial contract value (excluding mobilisation costs) is anticipated to be up to PS2.5 million per annum (including VAT). It is our intention to publish our tender for this requirement in May 2023. Ahead of this though, we would welcome any interested suppliers to join us in a formal Supplier Engagement event, scheduled for 27 April 2023 at 2.00pm via MS Teams. This will allow us to detail our requirement, and for observations to be shared, opportunities identified and questions asked. The outputs of the session will then inform our final scope before we publish our tender opportunity. Details on how to register interest in this Supplier Engagement event are shown below. Additional information: A supplier engagement event about the Business Information Service will take place from 14:00-15:30 on Thursday 27 April 2023 via MS Teams. The agenda is proposed as follows: 1. Introductions 2. Summary of opportunity 3. Existing service 4. Service requirements 5. Question and answer session 6. Timeline and next steps To register your interest in this event, please email steven.williams3@beis.gov.uk
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-7b239dde-ad0b-44b0-9658-f6de8366f50c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/26da9654-dfb8-4fa6-a8ec-b205e6902655
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
75100000 - Administration services
79342300 - Customer services
79400000 - Business and management consultancy and related services
79512000 - Call centre
79900000 - Miscellaneous business and business-related services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Apr 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 26 Apr 2023Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B2 4AJ
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- Not specified
-
- Local Authority
- Birmingham
- Electoral Ward
- Ladywood
- Westminster Constituency
- Birmingham Ladywood
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/26da9654-dfb8-4fa6-a8ec-b205e6902655
5th April 2023 - Early engagement notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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