Notice Information
Notice Title
Out of Business Hours (OOH) Call Handling Service Contract - AWARD
Notice Description
As part of its service delivery, Reading Borough Council (RBC) is required to provide an Out of Hours (OOH) Call Handling Service for when its Call Centre, switchboard, Civic Offices and satellite offices are closed. The OOH service is required for both members of the public and the Council's internal departments. The Council currently has in place arrangements for the provision of an Out of Hours Call Handling Service, however this is due to come to an end in January 2017. The contractor will provide an Out of Hours Call Handling telephone response service on behalf of tenants and residents of Reading Borough Council; Affinity Housing Association and Catalyst Housing Association. The service to be available 365 days per year with coverage from 17:00 to 09:00 hours Monday to Friday and from 17:00 hours Friday to 09:00 Monday (weekend coverage). The purpose of the service is to respond to emergency calls, but which good practice standards indicate should be responded to before the next working day and where delay could be detrimental to the individual caller or the physical integrity or security of RBC's leased and owned buildings, including the Civic Offices building, and equipment, facilities and services.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-7b560dd6-181b-45c0-b24f-c52c6eab927c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/47884b51-670b-41e3-8793-823854e28d93
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £50,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Feb 20179 years ago
- Submission Deadline
- 28 Oct 2016Expired
- Future Notice Date
- Not specified
- Award Date
- 1 Feb 20179 years ago
- Contract Period
- 3 Jan 2017 - 31 Jan 2020 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- READING BOROUGH COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BERKS
- Postcode
- RG1 2LU
- Post Town
- Reading
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ1 Berkshire, Buckinghamshire and Oxfordshire
- Small Region (ITL 3)
- TLJ16 Berkshire West
- Delivery Location
- Not specified
-
- Local Authority
- Reading
- Electoral Ward
- Abbey
- Westminster Constituency
- Reading Central
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/47884b51-670b-41e3-8793-823854e28d93
1st February 2017 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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