Award

PAN3048 - Emergency Repairs Call Handling Service

LEICESTER CITY COUNCIL

This public procurement record has 1 release in its history.

Award

08 Oct 2024 at 08:47

Award Notice
Summary of the contracting process

Leicester City Council, the largest landlord in Leicester, has awarded a contract titled "PAN3048 - Emergency Repairs Call Handling Service" under the real estate services category. The process, completed via an open procedure, spanned the tender and award stages, culminating in an award on 19th August 2024. The awarded contract will commence on 1st December 2024 and end on 30th November 2027, with a potential extension of up to two additional years. The contract, valued at £301,596, involves managing emergency repair calls for the council’s housing division, involving the identification, logging, and coordination of emergency repairs for over 19,500 properties in Leicester, England.

This tender presents significant business growth opportunities by offering a stable, long-term contract with a reputable contracting authority. Businesses adept at call handling services, especially those experienced in emergency response and coordination, stand to benefit the most. Although not specifically aimed at SMEs or VCSEs, companies in the real estate services sector with robust operational procedures and the ability to manage high call volumes effectively would be well-suited to compete and succeed in fulfilling the service requirements outlined by Leicester City Council.

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Notice Information

Notice Title

PAN3048 - Emergency Repairs Call Handling Service

Notice Description

The Housing Division within Leicester City Council manages just over 19,500 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives. Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line. Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs. The services required are the handling of all of the Authority's Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The Service Provider will be required to identify genuine emergency calls, log an emergency repair job on the Authority's IT system, and issue the job to an Emergency Repair Operative using the Authority's work scheduling system, following the required operational procedures. Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative. The proposed Contract will be for three years with an option to extend for a period or periods totalling no more than a further two years. We anticipate awarding to a single Service Provider.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7cfd8238-905b-4dfa-88cf-a9dc224fdd80
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5cd5893f-af57-4d1c-a1a0-bdd3ee3c6ec2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

CPV Codes

70000000 - Real estate services

Notice Value(s)

Tender Value
£301,596 £100K-£500K
Lots Value
Not specified
Awards Value
£301,596 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Oct 20241 years ago
Submission Deadline
11 Jul 2024Expired
Future Notice Date
Not specified
Award Date
18 Aug 20241 years ago
Contract Period
1 Dec 2024 - 30 Nov 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEICESTER CITY COUNCIL
Contact Name
John Morgan
Contact Email
john.morgan@leicester.gov.uk
Contact Phone
+44 1164540347

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

PINNACLE HOUSING

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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