Tender

British Museum Fundraising CRM

THE TRUSTEES OF THE BRITISH MUSEUM

This public procurement record has 1 release in its history.

Tender

30 Sep 2024 at 11:10

Tender Notice
Summary of the contracting process

The Trustees of the British Museum are inviting tenders for the replacement of their Fundraising Customer Relationship Management (CRM) system. The procurement falls under the industry category of Customer Relation Management software packages, with a delivery location in London, United Kingdom. Currently in the Tender stage, this open procedure requires interested parties to submit their proposals by 4 November 2024 at 13:00 UTC. The contract, expected to commence on 1 April 2025 and run until 31 March 2031, has an indicative value of £500,000. This initiative aims to configure a new SaaS fundraising CRM, migrate existing data from the current on-premises solution, and ensure ongoing support for the CRM system.

This tender represents a significant opportunity for businesses specialising in CRM solutions, particularly those with experience in SaaS platforms, data migration, and support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate. Companies that can provide innovative and scalable CRM solutions tailored to philanthropic, corporate sponsorship, and membership needs will find this project aligns well with their capabilities, potentially driving business growth and strengthening their portfolio by working with a prestigious institution such as the British Museum.

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Notice Information

Notice Title

British Museum Fundraising CRM

Notice Description

The British Museum is looking to replace its Fundraising CRM system. The CRM is critical tool for managing engagement with the Museum's supporters and prospects, which includes its Membership base. The CRM acts as a central database for supporter/prospect information and supports the web-based sales channels for memberships and event tickets, thereby providing both internal and external facing components. The scope of the procurement includes: a) configuration of a new SaaS fundraising CRM to meet the British Museum's requirements associated with philanthropy, corporate sponsorship, membership and events, b) migration of CRM data from the existing on premises solution to the new SaaS CRM c) ongoing support for the new fundraising CRM. The estimated contract value is based on maximum contract duration of six years (three year initial term with up to three further one year extensions) and assumptions relating to the number of records that will be stored in the CRM, and the number of unique users over that period so should be treated as indicative only.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8b51e781-6c7d-4b49-9cd4-7d0446fa6b14
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20241 years ago
Submission Deadline
4 Nov 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2025 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE TRUSTEES OF THE BRITISH MUSEUM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1B 3DG
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
TLI London
Local Authority
Camden
Electoral Ward
Bloomsbury
Westminster Constituency
Holborn and St Pancras

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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