Summary of the contracting process

The Trustees of the British Museum are inviting tenders for the replacement of their Fundraising Customer Relationship Management (CRM) system. The procurement falls under the industry category of Customer Relation Management software packages, with a delivery location in London, United Kingdom. Currently in the Tender stage, this open procedure requires interested parties to submit their proposals by 4 November 2024 at 13:00 UTC. The contract, expected to commence on 1 April 2025 and run until 31 March 2031, has an indicative value of £500,000. This initiative aims to configure a new SaaS fundraising CRM, migrate existing data from the current on-premises solution, and ensure ongoing support for the CRM system.

This tender represents a significant opportunity for businesses specialising in CRM solutions, particularly those with experience in SaaS platforms, data migration, and support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate. Companies that can provide innovative and scalable CRM solutions tailored to philanthropic, corporate sponsorship, and membership needs will find this project aligns well with their capabilities, potentially driving business growth and strengthening their portfolio by working with a prestigious institution such as the British Museum.

Tender

British Museum Fundraising CRM

THE TRUSTEES OF THE BRITISH MUSEUM

Contract Timeline

Publication Date

30th September 2024 11:10:07 AM

Tender Deadline

4th November 2024 13:00:00 PM Expired
Contract Summary

The British Museum is looking to replace its Fundraising CRM system. The CRM is critical tool for managing engagement with the Museum's supporters and prospects, which includes its Membership base. The CRM acts as a central database for supporter/prospect information and supports the web-based sales channels for memberships and event tickets, thereby providing both internal and external facing components. The scope of the procurement includes: a) configuration of a new SaaS fundraising CRM to meet the British Museum's requirements associated with philanthropy, corporate sponsorship, membership and events, b) migration of CRM data from the existing on premises solution to the new SaaS CRM c) ongoing support for the new fundraising CRM. The estimated contract value is based on maximum contract duration of six years (three year initial term with up to three further one year extensions) and assumptions relating to the number of records that will be stored in the CRM, and the number of unique users over that period so should be treated as indicative only.
Contract Details

Open Contracting ID

ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59

Publication Source

Contracts Finder

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Goods

Tender Suitability

SME VCSE

Framework / DPS
Contract Classification

CPV Code(s)

48445000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

THE TRUSTEES OF THE BRITISH MUSEUM

Buyer Name

Buyer Email

CRMprocurement@britishmuseum.org

Buyer Phone

+442073238000

Buyer Address

The British Museum, Great Russell Street

London

WC1B 3DG

UK

View contract on Contracts Finder

British Museum Fundraising CRM

THE TRUSTEES OF THE BRITISH MUSEUM

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority