Award

GB-London: Payment Service Provider

VICTORIA AND ALBERT MUSEUM

This public procurement record has 1 release in its history.

Award

16 Feb 2018 at 12:15

Award Notice
Summary of the contracting process

The procurement process involved the Victoria and Albert Museum (V&A) seeking a Payment Service Provider to manage online and offline card transactions across the Museum, addressing approximately 600,000 transactions valued at £20 million annually. This tender, titled "GB-London: Payment Service Provider", was initiated on 9 November 2017, with a tender period that concluded on 9 February 2018. While the procurement method used was an open procedure, the process has been cancelled, and no contract was awarded. The contract period was proposed to start on 1 June 2018 and end on 31 May 2025, with services classified under Financial transaction processing and clearing-house services.

Despite the cancellation of this opportunity, the procurement could have provided significant avenues for business growth, particularly for large-scale providers or voluntary, community, and social enterprises (VCSEs) that specialise in payment services. Companies that excel in managing multi-channel sales and processing high volumes of transactions would have been particularly well-suited to compete for this contract, given the V&A's need for a robust payment infrastructure to support its diverse revenue streams, including retail, ticket sales, and donations.

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Notice Information

Notice Title

GB-London: Payment Service Provider

Notice Description

THIS IS NOT A LIVE OPPORTUNITY, this contract was originally advertised on 09 November 2017 and tenders have now been received and evaluated. This is a follow-up notice to declare that the tender process has been cancelled and the contract has not been awarded. The Victoria and Albert Museum ("V&A") sought to appoint a payment service provider to provide a managed payment service across the Museum to process online and offline card transactions including retail, ticket sales, membership sales, donations, and other transactions. As an exempt charity, the V&A charity generates income both directly and through a wholly-owned subsidiary. Both entities have a multi-channel sales platform, with sales made onsite, online and by phone. Annually, approximately 600k transactions to the value of PS20m are processed each year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-80721b00-9189-4790-8a7e-7106d614927c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/48c65590-3a3c-4917-b874-cf1d4bfd2b40
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66172000 - Financial transaction processing and clearing-house services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Feb 20188 years ago
Submission Deadline
9 Feb 2018Expired
Future Notice Date
Not specified
Award Date
9 Feb 20188 years ago
Contract Period
31 May 2018 - 31 May 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VICTORIA AND ALBERT MUSEUM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KENSINGTON
Postcode
SW7 2RL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

N/A

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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