Award

eCase Correspondence Complaints case management System 2019

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

11 Jul 2019 at 14:00

Award Notice
Summary of the contracting process

The public procurement process for the eCase Correspondence Complaints Case Management System is managed by the Department for Work and Pensions (DWP), with a total contract value of £407,318. The contract falls within the IT services industry category and is located in Sheffield, England. The procurement method used for this tender was selective, involving a call-off from a framework agreement. The award was made to Fivium Ltd on 1st July 2019, with the contract scheduled to commence on 15th July 2019 and conclude by 11th March 2020. The tender period ended on 1st July 2019, which marked the closure of the submission stage.

This tender presents significant opportunities for businesses specialising in providing digital solutions and case management systems, particularly those smaller and medium-sized enterprises (SMEs) that can deliver flexible, secure, and GDPR-compliant software. Companies with experience in public sector contracts, especially those able to facilitate improvements in ministerial correspondence and information requests, would be well-positioned to compete. With the DWP's emphasis on enhancing service efficiency and performance, businesses that can showcase their capabilities in streamlining these processes are likely to find a competitive advantage.

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Notice Information

Notice Title

eCase Correspondence Complaints case management System 2019

Notice Description

eCase background: Digital had a requirement to replace the system (Comet) supporting Ministerial Correspondence (MC), Parliamentary Questions (PQs) and Freedom of Information (FoI) requests which need urgent remediation. Systems were over 14 years old and not fully supported. Although the overall caseload is a tiny proportion of DWP's correspondence the targets are monitored closely by Ministers, Cabinet Office, the Information Commissioner (FOI) and Parliament's Procedure Committee (PQ's). Delays processing cases would therefore have significant reputational and legal impact on DWP and its Ministers. Additionally, the COMET system could not effectively delete cases leading to a financial risk under General Data Protection Regulation (GDRP) estimated at cPS850,000. An initial scoping study recommended a Cloud Software product through G-Cloud as best value and quickest to deliver. Market scanning identified another suppliers with similar capabilities, however when conducting the long list, short list rationalisation, Fivium's eCase solution was the only one to fully meet the DWP's requirements for technically and from a financial perspective. Digital Outcomes of procurement: All components resilient, supported and protected Reduce architectural complexity Deliver business efficiencies and enhanced service to Ministers through improved system performance and functionality GDPR compliance What did we buy? A flexible and secure case management system designed specifically for Public Sector. The service enables a single platform for management of Freedom of Information (FOI), SARs, Ministerial Correspondence (MC), Parliamentary Questions (PQ), Letters, Complaints, Court Orders, and Investigations. The contract was let in April 2018 to an SME called Fivium, with a total value of PS403,384.80 inc. VAT. Changes Due to and increased demand for more training, professional services and modules, the contract was uplifted through change control

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-81a6b978-e18b-4654-a636-c2e312d67bcb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ca86ba62-751c-4578-a019-02f6337c9dc1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£407,318 £100K-£500K
Lots Value
Not specified
Awards Value
£407,318 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jul 20196 years ago
Submission Deadline
1 Jul 2019Expired
Future Notice Date
Not specified
Award Date
30 Jun 20196 years ago
Contract Period
14 Jul 2019 - 11 Mar 2020 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Not specified
Contact Email
cd.ddspmailbox@dwp.gsi.gov.uk
Contact Phone
1

Buyer Location

Locality
SHEFFIELD
Postcode
S1 4EP
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

FIVIUM

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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