Award

Digital Front Door Online portal 2022 - AWARD

DUDLEY METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

05 Apr 2023 at 10:40

Award Notice
Summary of the contracting process

The Dudley Metropolitan Borough Council has awarded a contract for the project titled "Digital Front Door Online portal 2022." The Council sought a partner to deliver a digital self-service solution to enhance customer service while reducing costs. The procurement method used was selective with a competitive dialog. The contract period is from April 1, 2023, to March 31, 2028. The location of the contract is in West Midlands, United Kingdom, with a deadline for tender submission on July 29, 2022. The industry category is IT services, including consulting, software development, and Internet support.

This tender by Dudley Council presents an opportunity for businesses specialised in IT services to engage with the public sector. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are eligible to participate. Businesses that can provide digital solutions to improve customer service, integrate with back-office systems, and offer self-service capabilities will find this tender well-suited for their expertise. Developing a long-term partnership with the Dudley Metropolitan Borough Council can lead to streamlined processes and cost reduction for both parties.

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Notice Information

Notice Title

Digital Front Door Online portal 2022 - AWARD

Notice Description

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including: o allow us to manage our interactions with residents seamlessly across all channels, o enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, o be effective to deploy with easy to develop forms with built-in workflow capability. We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/67c6c8bc-2e03-49f9-8aa5-5a4c7aea3cbf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialog
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20232 years ago
Submission Deadline
29 Jul 2022Expired
Future Notice Date
Not specified
Award Date
28 Mar 20232 years ago
Contract Period
31 Mar 2023 - 31 Mar 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DUDLEY METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
DY1 1HF
Post Town
Dudley
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG36 Dudley
Delivery Location
TLG West Midlands (England)
Local Authority
Dudley
Electoral Ward
St. James's
Westminster Constituency
Dudley

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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