Award

Legal Ombudsman Contact Centre Service (2022)

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

28 Mar 2022 at 16:05

Award Notice
Summary of the contracting process

The Ministry of Justice has completed a tender for the "Legal Ombudsman Contact Centre Service (2022)", classified under helpdesk and support services. The contract, valued at £90,000, was awarded on 20th December 2021 and is set to run from 1st January 2022 to 31st December 2022. The contracting authority is located at 10 South Colonnade, Canary Wharf, London, England. This procurement was conducted through a selective method as a call-off from a framework agreement, with the tender period ending on 20th December 2021.

This tender represents an opportunity for small and medium enterprises (SMEs) specialising in contact centre services and support solutions. Businesses that can offer efficient customer service and reliable communication services would be well-positioned to compete in future tenders of a similar nature. Engaging in contracts with government entities like the Ministry of Justice can broaden business portfolios and enhance revenue streams within the public sector industry.

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Notice Information

Notice Title

Legal Ombudsman Contact Centre Service (2022)

Notice Description

Legal Ombudsman Contact Centre Service (2022)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-830bbdd4-a009-418d-9414-1756255c502a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f0c401fd-3905-45d2-941c-de69673c8fd3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
£90,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Mar 20223 years ago
Submission Deadline
20 Dec 2021Expired
Future Notice Date
Not specified
Award Date
20 Dec 20214 years ago
Contract Period
1 Jan 2022 - 31 Dec 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

INTRADO SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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