Tender

Research Partners Framework

FSCS

This public procurement record has 1 release in its history.

Tender

24 May 2018 at 07:58

Tender Notice
Summary of the contracting process

The Financial Services Compensation Scheme (FSCS) is seeking research partners through a selective tender process for its "Research Partners Framework." This procurement is focused on market research services, with an estimated value of £3 million contracted over a potential four-year period. The tender period is currently open with a deadline for submissions set for 21st June 2018. The successful contractors will have the opportunity to deliver insights that enhance customer experiences across various methodologies. The services will be required from 10th September 2018, and FSCS has a base location in London, England.

This tender opens up substantial opportunities for businesses in the market research and consultancy sectors, particularly those specialising in qualitative and quantitative analysis. Companies that excel in creative testing, brand tracking, and customer satisfaction studies would be particularly well-suited to meet FSCS's requirements. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to apply, reflecting the tender's commitment to diversity in participation.

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Notice Information

Notice Title

Research Partners Framework

Notice Description

FSCS is one of the core compensation schemes in the UK, originally set up by government, which provides free protection for consumers on the financial products they have - our mission is to provide a trusted compensation service for customers, which raises public confidence in the Financial Services industry - so we have a big role to play in helping maintain financial stability. As we develop our corporate strategy for the 2020's, we are also transforming the way we work and the customer experience we deliver. So we are working smart, with agile and progressive digitisation of the organisation. This is all with the aim of providing outstanding customer experiences right from when they might need us, to when they make a claim - and with the hope that their experience leads to advocacy, leverages our reputation and serves our mission. To achieve this, we need to set and measure our brand, our performance and the customer experience. We currently undertake a range of qualitative and quantitative research, and we use our internal Data Teams to use the results to service that customer experience through operations, marketing, communications, industry engagement etc. We are now looking to develop a roster of trusted research partners to work with us to deliver our mission and strategic ambition. While we don't have a set research programme defined at this stage, we know it will be a mix of methodologies and we know that it will need to deliver the insights we need to improve our experience. In summary, the type of research we are likely to conduct includes: - Creative testing & tracking - Brand tracking, development and positioning - Communications and creative concept testing/development - Customer satisfaction - Employee engagement - Journey management - Market sizing/segmentation - Proposition development - Usage and Attitude Studies - Web/online platform development/usability; user testing The framework is split into the following Lots: 1 - Qualitative Research and Analysis (estimated PS400k over the life of the framework) 2 - Quantitative Research and Analysis (estimated PS1.6m over the life of the framework) 3 - Mystery Shopping (PS1m over the life of the framework) Additional information: The initial term, during which the Services shall be delivered in full, is for a period of 2 years (twenty-four months). There will be an option for FSCS to extend on two occasions for up-to 12 months each time, therefore making the Effective Service Term a potential total term of 4 years FSCS intends to use an eTendering system for this process. To express interest and access the content. - Click the 'Express Interest' button at the top of the page. - to view the relevant documents please follow the steps below: 1. Register your company on FSCS eTendering portal (this is only required once) - Browse to the eTendering Portal https://fscs.bravosolution.co.uk/web/login.html and click the link to register - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest and access the document for the Opportunity - Login to the portal with the username/password - Click the 'ITTs Open To All Suppliers' link. (This opportunity is open to any registered supplier) - Click on the relevant PQQ i.e.FSCS 345 Research Framework'. The value entered is the estimated expenditure over a 4 year period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-833f5b62-75d9-4dcd-9587-de963a3667a6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e4fb6280-37f6-44bc-a968-f47ca744dd12
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 May 20187 years ago
Submission Deadline
21 Jun 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
9 Sep 2018 - 9 Sep 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FSCS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC3A 7QU
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Portsoken
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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