Award

Customer Satisfaction (CSS) and Perception Monitoring Surveys (PMS) - Lot 4

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

Transport for London (TfL) has completed a tender for the "Customer Satisfaction (CSS) and Perception Monitoring Surveys (PMS) - Lot 4", which falls under the survey services industry category. The contract was active as of 1st April 2015, with the contract period running from 21st November 2015 to 31st March 2019. The procurement employed a selective method, specifically a restricted procedure, and the tender was situated in London, UK. The finalisation of the contract was officially noted on 5th April 2016.

This procurement process presents significant opportunities for larger service providers, particularly those with expertise in survey services and customer engagement analytics. Businesses that specialise in market research, data analysis, or public perception studies would be particularly well-positioned to compete for similar contracts. Engaging with TfL’s procurement processes may lead to enhanced business visibility and growth prospects within the public sector.

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Notice Information

Notice Title

Customer Satisfaction (CSS) and Perception Monitoring Surveys (PMS) - Lot 4

Notice Description

Lot 4 - Customer Satisfaction (CSS) and Perception Monitoring Surveys (PMS)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-84288ab8-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3dbe5879-14b9-4361-a9f1-d4edd5ece8d4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
1 Apr 2015Expired
Future Notice Date
Not specified
Award Date
31 Mar 201510 years ago
Contract Period
21 Nov 2015 - 31 Mar 2019 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0TL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
3
Supplier Names

CHIME INSIGHT AND ENGAGEMENT (OPINION LEADER

GFK NOP LTD, LEVEL 18

TNS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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