Award

T0407 Critical Success Factors to Re-mode Customer Journey

NATIONAL HIGHWAYS

This public procurement record has 1 release in its history.

Award

17 Jan 2023 at 11:24

Award Notice
Summary of the contracting process

The National Highways organisation has awarded a contract for the project titled "T0407 Critical Success Factors to Re-mode Customer Journey". The procurement process, initiated as a tender, falls under the research and development services category. The contract value is £159,989.57 GBP. The procurement method adopted was selective, with the contract awarded to the Futran Joint Venture. The contract period spans from January 1, 2023, to March 31, 2024. The tender period ended on December 6, 2022.

This contract presents an opportunity for businesses, especially those offering research and development services related to customer journey modifications, to engage in a framework agreement with the National Highways organisation. Small and medium enterprises are particularly encouraged to participate. The project's focus is on understanding customer perspectives and behaviours to influence travel choices and promote re-moding away from single-occupancy car use, offering a strategic opportunity for businesses involved in transport innovation and infrastructure development.

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Notice Information

Notice Title

T0407 Critical Success Factors to Re-mode Customer Journey

Notice Description

The key purpose of this service is: 'to research the critical success factors required to influence the re-moding of targeted customer journeys away from single-occupancy car use, using National Highways network and assets.' The key objectives include the following: 1. Understand which of the gaps in evidence and understanding from the 2021/22 work should be developed in further detail in this project. 2. Consolidate findings from the following 2021/22 projects including: a. Critical Success Factors of Transport Interchanges on the SRN b. Incentivisation Project c. End to End Journeys Project d. Other relevant evidence e.g., Route Strategies 3. Better understand customer perspectives and behaviours in relation to re-moding within different contexts, and how this could influence future NH investment opportunities. 4. Understand what National Highways' role is in supporting travel choice and re-moding from the perspective of: a. Bus and Coach operators b. Local and National Stakeholder (STBs, TF, Bus and Coach Operators) 5. Customers - including segmentation of susceptible customers 6. Identify and understand how we use our existing infrastructure and assets to support re-moding of single-occupancy car trips and in what scenarios 7. Determine and detail the intervention opportunities; a. What transport re-moding opportunities would work in different scenarios and why b. What is National Highways role in developing and delivering these c. Develop a framework to assist the business with potential interventions based on the location and scenario, and the cost/time/resource associated with it. Findings from this project will contribute to the proposed Travel Demand Management Strategy workstream for 22-23.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-850dc102-05a7-48bc-b4ef-ee069aea5ac2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/726f453b-52ae-4bf8-9f1e-63f6aa67bd5c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£159,989 £100K-£500K
Lots Value
Not specified
Awards Value
£159,989 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jan 20233 years ago
Submission Deadline
6 Dec 2022Expired
Future Notice Date
Not specified
Award Date
21 Dec 20223 years ago
Contract Period
1 Jan 2023 - 31 Mar 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

FUTRAN JOINT VENTURE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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