Award

Personal Independence Payments

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 2 releases in its history.

AwardUpdate

10 Jan 2017 at 16:29

Award Notice
Award

10 Jan 2017 at 15:53

Award Notice
Summary of the contracting process

The DEPARTMENT FOR WORK AND PENSIONS has recently completed a procurement process for the 'Personal Independence Payments' project, aimed at delivering a new claims telephony service for customers seeking to apply for Personal Independence Payment (PIP). The procurement was classified under the 'Call centre' services category and involved a direct award method, with a total value of £8,209,519. The contract commenced on 1st April 2016 and was finalised on 28th February 2017, following the end of the tender period on 26th February 2016. The services were primarily required to support a surge in demand as part of the managed reassessment of existing Disability Living Allowance cases in the North West region of the United Kingdom.

This procurement presents an opportunity for businesses within the call centre and telephony services sector, particularly those that can demonstrate experience in delivering similar services within the public sector. While the contract has already been awarded to Serco Ltd, other companies with expertise in customer service and support roles may find future tenders aligned with this initiative. Engaging with the DWP and understanding emerging needs related to PIP and Disability Living Allowance reassessments could enable businesses to leverage growth opportunities in related areas.

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Notice Information

Notice Title

Personal Independence Payments

Notice Description

To work in partnership with DWP to deliver a new claims telephony service for customers wishing to make a new claim to Personal Independence Payment and customers currently paid Disability Living Allowance to make a new claim for Personal Independence Payment as part of programme for PIP reassessment. This is required to support growth in PIP demand as a result of the accelerated expansion of the managed reassessment of existing Disability Living Allowance cases programme of work.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8c11e00f-a562-4742-93d9-943062743ae1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/81ac769a-e07f-4d63-a658-2eb0809ff13a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£8,209,519 £1M-£10M
Lots Value
Not specified
Awards Value
£8,209,519 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jan 20179 years ago
Submission Deadline
26 Feb 2016Expired
Future Notice Date
Not specified
Award Date
27 Mar 20169 years ago
Contract Period
31 Mar 2016 - 28 Feb 2017 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLD North West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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