Award

C26527 Applications Maintenance and Support Services (AMS)

DEFRA

This public procurement record has 3 releases in its history.

Award

13 Dec 2024 at 11:20

Award Notice
Award

13 Dec 2024 at 11:19

Award Notice
Award

13 Nov 2024 at 14:42

Award Notice
Summary of the contracting process

The procurement process conducted by DEFRA (Department for Environment, Food & Rural Affairs) for the "C26527 Applications Maintenance and Support Services (AMS)" contract, classified under the IT services category (CPV: 72000000), has reached the award stage. The contract, valued at GBP 78,800,000, was awarded to Accenture (UK) Limited. It encompasses services such as application monitoring, maintenance, and support for DEFRA’s IT systems across various locations including the UK, Europe, and British Overseas Territories. The competitive procedure with negotiation method was followed, and the contract will run from 14th October 2024 to 13th October 2029.

This tender creates significant opportunities for businesses specialising in IT application maintenance and support services. Companies equipped to handle various IT requirements from application performance monitoring to minor tactical support fixes can greatly benefit from this contract. The awarded contract not only provides a substantial revenue stream but also offers long-term stability and the chance to enhance service offerings for public sector IT environments. Businesses with technical expertise in compliance with regulatory requirements will be excellently positioned to fulfill such critical roles, ensuring operational efficiency and enabling strategic IT planning for organisations like DEFRA.

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Notice Information

Notice Title

C26527 Applications Maintenance and Support Services (AMS)

Notice Description

The outsourced Application and Maintenance Support Services (AMS) will provide the following to Defra: * Application Monitoring - collecting data from applications to measure their performance and availability. This data can then be used to proactively identify and resolve issues before they impact users. Issues can include situations where an application is not performing as designed or, in the worst case, there is an outage and it is not available to end users. * Application Maintenance - as technology progresses and the needs of end users adapt over time, continuous updating and modifying of applications is required to ensure they are running to the best of their abilities. This constant re-evaluating process means that faults can be corrected, and performance continue to be improved. * Application Support - specialist support that can be contacted by receiving escalations from the service desk when they are unable to resolve a user's problem. This includes fixing issues that vary in levels of priority (from P4 to P1), however always on a minor tactical scale as the focus is to enable the application to function (as opposed to large scale Application Development). By outsourcing the provision of these services to a specialist external provider, Defra can allow its IT function to continue focussing on longer term, more strategic planning. Typically, leveraging AMS services enables an organisation to improve internal efficiency and increase user-satisfaction. This is because internal IT teams are not having to spend time fixing applications that are not working as the end user expects them to. In Defra's case, there are also regulatory requirements that must be adhered to, which makes the ongoing support of multiple applications even more critical. As well as ensuring that applications do not stop working, the AMS supplier will work to reduce the impact from outages and release fixes if a critical incident occurs. Performing these duties limits the impact to farmers, borders and trade as a number of Defra's application are integral to them carrying out their jobs. Solving critical issues is also key as the alternative is working via sub-optimal methods or workarounds that can cost significantly more.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8c3ac743-3afd-4729-9213-a799630d6f8a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/93e5d45b-e2f1-48f2-b55c-9d9751486cf7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£94,403,421 £10M-£100M
Lots Value
Not specified
Awards Value
£78,800,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
13 Dec 20241 years ago
Submission Deadline
13 Oct 2024Expired
Future Notice Date
Not specified
Award Date
13 Oct 20241 years ago
Contract Period
13 Oct 2024 - 13 Oct 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEFRA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ACCENTURE (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/b39e1a8a-5928-4337-b01f-a1ddd7263686",
                    "format": "application/pdf"
                },
                {
                    "id": "41",
                    "description": "Schedule 29 - Key Personnel(84711226.2)",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/fde365ed-f907-4705-b209-7246d1b4441f",
                    "format": "application/pdf"
                },
                {
                    "id": "42",
                    "description": "Schedule 7 - Authority Responsibilities(84838258.1)",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/150c2edc-6e9d-4ad5-b2be-ee62e4ce0ed6",
                    "format": "application/pdf"
                },
                {
                    "id": "43",
                    "description": "Schedule 15 - Charges and Invoicing(84838293.1)",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/2ff7b052-1f7f-4180-8e7e-9bf5b6821561",
                    "format": "application/pdf"
                },
                {
                    "id": "44",
                    "description": "Schedule 31 - Processing Personal Data(84838225.2)",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/368b21b5-5c6e-45ed-9c7e-d1e82dec505d",
                    "format": "application/pdf"
                },
                {
                    "id": "45",
                    "description": "Schedule 18 - Financial Distress(84838330.1)",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/9c4f0bf2-c323-45d4-9714-41d2cb231973",
                    "format": "application/pdf"
                },
                {
                    "id": "46",
                    "description": "Schedule 9 - Commercially Sensitive Information(84711173.1)",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/1506709a-75c5-405c-a7bc-89f0f75d57a9",
                    "format": "application/pdf"
                },
                {
                    "id": "47",
                    "description": "Schedule 12 - Software(84838263.1)",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/e1090d14-c6f1-4888-b93f-e6cd69dd4d21",
                    "format": "application/pdf"
                },
                {
                    "id": "48",
                    "description": "Schedule 1 - Definitions(84711149.6).pdf(84838217.1)",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/521d2f20-ea33-4c94-bff8-9b7fcc6ffb99",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}