Notice Information
Notice Title
CRM - Implementation & Support
Notice Description
We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to. The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems. We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use. We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision). Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-8c613b1f-4afe-4fac-b3df-150ccccd6ee5
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/14f03614-668c-4a12-9afe-b725fed25da6
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48445000 - Customer Relation Management software package
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- £260,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £249,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Aug 20223 years ago
- Submission Deadline
- 28 Feb 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 30 Jun 20223 years ago
- Contract Period
- 30 Jun 2022 - 30 Sep 2032 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE
- Contact Name
- Paul Pester
- Contact Email
- paul.pester@lshtm.ac.uk
- Contact Phone
- +44 02079272471
Buyer Location
- Locality
- LONDON
- Postcode
- WC1E 7HT
- Post Town
- Central London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI36 Camden
- Delivery Location
- TLI London
-
- Local Authority
- Camden
- Electoral Ward
- Bloomsbury
- Westminster Constituency
- Holborn and St Pancras
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/14f03614-668c-4a12-9afe-b725fed25da6
5th August 2022 - Awarded contract notice on Contracts Finder -
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42768&B=LSHTM
Please follow link to register and access further information.
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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