Planning

ChatBot LiveChat

NOTTINGHAM TRENT UNIVERSITY

This public procurement record has 1 release in its history.

Planning

14 Feb 2023 at 09:31

Market Engagement Notice
Summary of the contracting process

The procurement process led by Nottingham Trent University for the ChatBot LiveChat project is currently at the planning stage. The university aims to embrace Artificial Intelligence to enhance its business areas by implementing a ChatBot and LiveChat solution. Organizations interested in contributing to this pre-procurement market engagement exercise must submit their responses via the EU Supply Portal by Monday 13th March 2023 at 17:00 GMT. Following the initial responses, selected respondents may participate in workshop sessions between Monday 27th March 2023 and Thursday 30th March 2023 to present and discuss their ideas.

This tender by Nottingham Trent University offers an opportunity for businesses specializing in software packages and information systems, particularly those with expertise in Artificial Intelligence solutions. Small and Medium-sized Enterprises (SMEs) are encouraged to participate in this initiative, as the university is focused on making their enquiry responses more efficient through technological advancements. The procurement exercise aims to gather insights for future procurement processes and does not constitute a formal invitation to tender at this stage.

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Notice Information

Notice Title

ChatBot LiveChat

Notice Description

NTU wish to undertake a pre-procurement market engagement exercise before any possible procurement is started, to determine suitable Chatbot and LiveChat systems and capabilities. NTU has taken the strategic direction of becoming a digitally sophisticated university. Therefore, it has been decided that NTU wants to embrace Artificial Intelligence (AI) in various business areas. The use of ChatBots are NTU's first foray into the world of AI. The delivery of a suitable ChatBot and Livechat solution that meets the business requirements is the most important deliverable of the ChatBot/LiveChat project. NTU is also exploring the concept of forming an AI partnership/roadmap with a provider which incorporates AI solutions beyond ChatBot and enquiry management. With the strategic aim of making the university's responses to enquiries more efficient, there is a significant emphasis on enabling students to self-serve. The deliverable of the ChatBot/LiveChat Project is fundamental to reaching the strategic aim. At this stage we will not be formally assessing proposals, so nothing provided at this stage will be evaluated as part of any future procurement process. We welcome responses from organisations who feel that they have ideas on how our vision can be delivered, and comment on the extent to which our requirements are reasonable, realistic, and properly specified. If you feel your organisation can contribute to this exercise, please register/login to express interest via the EU Supply portal for further details. Please complete and sign the NDA to access the SMT document, provide responses to the enclosed questions and submit via the EU Supply Portal no later than 17:00 GMT on Monday 13th March 2023. Following receipt of the responses, and depending on the information we obtain from this exercise, we may invite a selection of respondents to attend separate workshop sessions to present and discuss their responses between Monday 27th March 2023 and Thursday 30th March 2023. Organisations not attending a session will not be disadvantaged in any future procurement, as this pre-procurement market engagement is only an exploratory fact-finding exercise: it is not an invitation to tender or a request for formal expressions of interest. Any supplier invited to present or provide information to NTU is doing so to support pre-procurement market research only, to help make any future procurement more focused and efficient, and to clarify NTU's requirements. The expected formal procurement process will start only after completion of this pre-procurement market engagement or soft market testing exercise. Please apply via the EU Supply portal link provided in contact details.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8d67d22b-28a5-4151-b539-a245f7efdb09
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/da39d0d5-98b7-487a-9b0f-faaa67cba145
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Feb 20233 years ago
Submission Deadline
Not specified
Future Notice Date
13 Mar 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAM TRENT UNIVERSITY
Contact Name
Lewis Simpson
Contact Email
lewis.simpson@ntu.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
NOTTINGHAM
Postcode
NG1 4FQ
Post Town
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLF East Midlands (England)
Local Authority
Nottingham
Electoral Ward
St. Ann's
Westminster Constituency
Nottingham East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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