Tender

ITSM Replacement

DONCASTER MBC

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

Doncaster MBC is currently conducting an open procurement process for an IT services contract titled "ITSM Replacement." The objective is to implement a modern IT Service Management solution that will enhance operational efficiency and service delivery within Doncaster Council. The deadline for submissions is 16 May 2016, with the contract period commencing on 1 August 2016 and concluding on 31 July 2023. This procurement falls under the category of IT services, specifically focusing on consulting and software development, and is located in Doncaster, Yorkshire and the Humber, UK.

This tender presents a valuable opportunity for IT service providers, software developers, and digital solution companies looking to expand their market presence. Businesses focusing on modernising IT infrastructures, providing user-friendly portals, and enhancing operational efficiencies would be particularly well-suited to compete for this contract. The winning bidder will play a key role in transforming Doncaster Council into a more efficient and technologically advanced organisation, thereby fostering growth within the local government sector.

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Notice Information

Notice Title

ITSM Replacement

Notice Description

To deliver a new modern ITSM solution that can allow: Doncaster Council will be a modern digital authority both internally and externally, with all services on-line. It will provide a modern, high quality and efficient integrated front office with resulting improved service delivery through redesigned business processes, improved technology, mobile working and higher skilled staff. It will also utilise the resulting business intelligence to become a more intelligent and proactive organisation and remove barriers to technology for our citizens focused on assisting Doncaster as a place and its people to thrive. The Council currently undertakes a number of manual internal service functions to support the operational capacity of the organisation. These processes require significant manual intervention and delivery resources to undertake these tasks. The process are bureaucratic and dated and do not allow the organisation to maximise its resources and operational efficiencies. Also the current technologies make it difficult to enact real value change without substantial technical expertise. While not in scope of this project and procurement in the future the Council would like to develop a user portal for staff, partners and internal and external customers to access support functions as appropriate to them to enable self-serve and remove the multiple different approach to accessing support services across the organisation. Tender documentation is available to download via www.yortender.co.uk . Please ensure tenders returns are submitted to www.yortender.co.uk Additional information: Instructions to Suppliers: Bidders you are advised to read Section 1 Part A "Instructions & Information" first before reading any other documents. For clarification you are required to submit as part of your completed tender submission the following documents: Section 3 Section Three Tender Return Document Part A-G Section Three Tender Return Document Part H Selection Questionnaire Section Three Tender Return Document Part I Statement Of Requirements Part G Pricing Schedule (Excel Spread sheet) Appendix 6 TUPE Information (Excel Spread sheet)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8ddc788b-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/073a0831-94b0-4678-852b-e12358238a04
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
16 May 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Aug 2016 - 31 Jul 2023 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DONCASTER MBC
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DONCASTER
Postcode
DN1 3BU
Post Town
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE35 Doncaster
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Doncaster
Electoral Ward
Town
Westminster Constituency
Doncaster Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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