Award

Contract for the Supply of a Customer Relationship Management System (CRM) to the University of Birmingham

THE UNIVERSITY OF BIRMINGHAM

This public procurement record has 4 releases in its history.

Award

15 Jul 2019 at 12:43

Award Notice
Tender

02 Jul 2019 at 10:25

Tender Notice
Planning

17 Dec 2018 at 11:58

Planned Procurement Notice
Planning

14 Dec 2018 at 15:31

Planned Procurement Notice
Summary of the contracting process

The University of Birmingham has recently completed the procurement process for a contract titled "Contract for the Supply of a Customer Relationship Management System (CRM)." This contract falls under the services category and is classified as an industry-specific software package. Located in Birmingham, the procurement went through an open procedure, completing on 31st March 2019. The contract commenced on 1st April 2019 and is set to continue until 31st March 2022, with a total value of approximately £428,053.29.

This tender presents significant opportunities for businesses specialising in CRM software and related services. Companies that can provide secure data management solutions, particularly those compliant with GDPR, as well as firms experienced in multi-channel marketing and performance management systems, would be well-positioned to compete. As the University aims to expand its audience and improve fundraising efforts through effective engagement, there is potential for growth amongst small to medium enterprises looking to enter the higher education sector.

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Notice Information

Notice Title

Contract for the Supply of a Customer Relationship Management System (CRM) to the University of Birmingham

Notice Description

The Development, Relationship and Alumni Office (DARO) conducts fundraising and engagement across the University of Birmingham's alumni, friends and supporter audiences. Contact data is an institutional asset which requires precise management, stewardship and protection. Over 350,000 individuals and 100,000 organisations hold their contact data with the University due to their interest in the organisation, and this number is predicted to grow in line with increases in student numbers, the growing public engagement agenda, and DARO's focus on expanding its audiences to deliver its forthcoming campaign. Other stakeholders within the advancement CRM system include the Business Engagement team -who work closely with industrial partners to establish research projects and grow research income from business for University projects, Winterbourne House & Gardens, and the Barber Fine Art Institute who both run supporter membership programs. A CRM system is required for the following purposes: * Secure management of personal data in line with GDPR requirements * Multi-channel marketing campaigns to drive engagement and fundraising activity * Touch-point tracking for engagement activities across all audiences * Pipeline and performance management of high-level relationships * Financial record tracking and account management of philanthropic income * Volunteering screening, management and tracking of completed activity * Reporting on financial and engagement performance

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8e83e99b-6b0a-4617-a90d-3dcfdedafd99
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0dd74d62-2a2b-478d-af08-ad0c9d9f1b23
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

48217000 - Transaction-processing software package

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£428,053 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jul 20196 years ago
Submission Deadline
31 Mar 2019Expired
Future Notice Date
14 Dec 2018Expired
Award Date
31 Mar 20196 years ago
Contract Period
12 Jun 2019 - 31 Mar 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE UNIVERSITY OF BIRMINGHAM
Contact Name
Thomas Hasson
Contact Email
t.r.hasson@bham.ac.uk
Contact Phone
01214142890

Buyer Location

Locality
BIRMINGHAM
Postcode
B15 2TT
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Edgbaston
Westminster Constituency
Birmingham Edgbaston

Supplier Information

Number of Suppliers
1
Supplier Name

BLACKBAUD EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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