Planning

IT Service Desk Operations Review Services

UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Planning

03 Nov 2020 at 17:26

Market Engagement Notice
Summary of the contracting process

The procurement process is currently in the planning stage, initiated by the University Hospitals Birmingham NHS Foundation Trust for the contract titled "IT Service Desk Operations Review Services". This procurement falls under the IT services industry category, specifically focusing on consulting, software development, and support. The engagement end date is set for 25th November 2020, by which suppliers interested in this market engagement must respond. The services are intended for the location of Birmingham in the West Midlands, UK.

This tender presents significant opportunities for businesses, particularly those that specialise in IT service management, consulting, and operational reviews. Suppliers that can demonstrate their capability to improve service desk operations and efficiency, particularly within the healthcare sector, are well-suited to compete. The engagement process also invites small and medium-sized enterprises (SMEs) to participate, allowing them to leverage framework agreements to showcase their solutions and expertise in enhancing service delivery for the NHS Trust.

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Notice Information

Notice Title

IT Service Desk Operations Review Services

Notice Description

*PLEASE NOTE* - The relevant Authority for this pre-market engagement exercise is: Birmingham Women's and Children's NHS Foundation Trust Steelhouse Lane Birmingham B4 6NH Birmingham Women's and Children's NHS Foundation Trust (BWC) is seeking to engage with suppliers interested in its requirement for services to review its IT Service Desk Operations. The Service Desk (SD) provides IT support both for Birmingham Women's and Children's Hospitals as well as remote sites, community midwives. SD provides support to around 6000 users and between 4000 to 5000 IT Devices. The Service Desk operations are currently based on ITIL principles. The objectives of this review are anticipated to be as follows: - Improve our current services and the underpinning policies and procedures. - Addressing the challenges of dealing with high volumes of service desk calls and suggestions on how best to improve our efficiency in tackling these. - Bench-marking of Service Desk provision against other NHS Trusts or other organisations of a similar size. - To provide the Service Desk with a road map that leads to continual service Improvement. The Trust is interested in what suppliers may be able to offer through existing Framework Agreements for these services. Suppliers who are able to offer services to support this requirement are invited to express an interest and respond to a questionnaire regarding their offerings via framework agreements. Further details on how to do this are contained within the additional information section of this notice. At this stage the route to market has not been finally determined and although the current intention is to use the information gathered through this exercise to inform an award process through a framework agreement, the Authority may at its discretion decide to adopt a different route to market for this requirement. Additional information: Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Bravo Portal by 13:00 on Wednesday 25th November 2020 Bravo reference of online form: ppq__28619 "IT Service Desk Operations Review Services - PIN"

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8eb187bf-c597-480f-a6ca-d4f205829736
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/74987700-79f5-441f-ad6c-9ecc0b9c1ec1
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Nov 20205 years ago
Submission Deadline
Not specified
Future Notice Date
25 Nov 2020Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B15 1NU
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Edgbaston
Westminster Constituency
Birmingham Edgbaston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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