Tender

Service Charge Communication - Design & Print

THE GUINNESS PARTNERSHIP LTD

This public procurement record has 2 releases in its history.

Tender

12 Oct 2020 at 10:28

Tender Notice
Tender

09 Oct 2020 at 13:54

Tender Notice
Summary of the contracting process

The Guinness Partnership Ltd is seeking a supplier for the 'Service Charge Communication - Design & Print' project, which is crucial for accurately sending approximately 70,000 service charge and rent statements to its diverse customer base across England. This tender is currently in the open procurement stage, with the submission deadline set for 9th November 2020. The anticipated contract period will commence on 22nd December 2020 and could extend for up to three years, concluding no later than 21st December 2023, with a potential further year based on performance evaluations. The total budget for this procurement process is £400,000, categorised under printed matter and related products as the main procurement category.

This tender presents a significant growth opportunity for businesses specialising in high-volume customised print communications, particularly those with a background in the housing sector. Companies equipped to meet strict deadlines and capable of delivering tailored communications will find this project well-suited to their capabilities. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement is open to them, and the successful bidder will play a vital role in supporting Guinness's commitment to high-quality customer service within their community.

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Notice Information

Notice Title

Service Charge Communication - Design & Print

Notice Description

Guinness serves c.70,000 customers across England and responsible for sending all of these customers accurate estimated Rents and Service Charge letters once a year. c.48,000 of these customers are also sent accurate Actual Service Charge reconciliations for c.48,000 customers. We describe ourselves as a customer service organisation because it's our customers that we're here for. It is imperative that these letters are sent out accurately and on time to ensure that our legal and regulatory obligations are met. The range of housing and services we provide means our customer base is increasingly diverse. We must provide services in a way that responds to this - and we must provide the right homes and services - recognising that expectations are changing all the time, and the ways in which technology enables us to respond in 2023 are likely to be very different. Guinness is looking to contract with a partner to design and potentially print regular customer communications of service charge statements, with experience of providing large volume customised print communications to fixed deadlines. This opportunity is ideally suited to a supplier who understands the Housing sector and our customer base. Guinness intends to enter into a contract with a service charge letter design and print supplier for up to a three-year period with the option to extend by a further period of twelve months, subject to performance and value for money evaluations. However, no guarantee is given by Guinness that such an extension will follow. Bidders can login/register and access the procurement documents documents at https://procontract.due-north.com/Advert?advertId=98e99810-330a-eb11-8105-005056b64545

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8fca52d9-91a0-4a24-9d16-fd32086fb462
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b55afe4f-291c-4e26-8e6c-dc7cbbb68984
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

22 - Printed matter and related products

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

22000000 - Printed matter and related products

79800000 - Printing and related services

79810000 - Printing services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Oct 20205 years ago
Submission Deadline
9 Nov 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Dec 2020 - 21 Dec 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE GUINNESS PARTNERSHIP LTD
Contact Name
Not specified
Contact Email
procurement@guinness.org.uk
Contact Phone
+44 3031231890

Buyer Location

Locality
LONDON
Postcode
NW1 3FG
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Camden
Electoral Ward
Regent's Park
Westminster Constituency
Holborn and St Pancras

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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