Award

PROVISION OF CONTACT CENTRE ASSOCIATION MEMBERSHIP

DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Summary of the contracting process

The public procurement process involves the Driver & Vehicle Licensing Agency, which is based in Swansea, Wales, and focuses on the provision of contact centre association membership. This service falls under the marketing services category, with a total contract value of £30,000. The tender for this procurement was awarded on 22nd June 2015, and the contract period started on 1st September 2015, extending to 31st August 2017. The procurement initially concluded on 14th July 2015, and the process was executed through a tendering method, as indicated by the initiation type.

This contract presents significant opportunities for businesses specialising in contact centre services, particularly those with expertise in accreditation and quality assurance frameworks. Given the focus on enhancing service quality through membership with the Contact Centre Association, businesses involved in service delivery, training, and consultancy within the contact centre sector would find this tender particularly relevant. Companies capable of demonstrating compliance with industry standards and providing robust support structures will be well-positioned to compete for similar future contracts.

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Notice Title

PROVISION OF CONTACT CENTRE ASSOCIATION MEMBERSHIP

Notice Description

Accreditation of the DVLA Contact Centre with the Contact Centre Association (CCA) including BSI visits to the Contact Centre 2015 - 2018

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-91e0cb30-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1e8e29b4-f9c8-4df2-93b1-d0cbd3469ff7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342000 - Marketing services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
£30,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
14 Jul 2015Expired
Future Notice Date
Not specified
Award Date
21 Jun 201510 years ago
Contract Period
31 Aug 2015 - 31 Aug 2017 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales

Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

CCA GLOBAL

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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