Tender

MVDC - SF - Customer Transaction Management System

SE SHARED SERVICES

This public procurement record has 1 release in its history.

Tender

25 Aug 2017 at 16:05

Tender Notice
Summary of the contracting process

The SE Shared Services is conducting a tender for the "MVDC - SF - Customer Transaction Management System" as part of their "Enhancing the Customer Experience Programme." This initiative focuses on refining services to provide better client-based information and streamline customer interactions through a cloud-based Customer Transaction Management System. The tender is currently in the active phase, with submissions required by the deadline of 2nd October 2017. The project is categorised under "Customer Relation Management software package" within the services industry and will take place in Dorking, Surrey, UK, with a contract value of £300,000 over an initial period extending from 8th January 2018 to 7th January 2021, allowing for up to four one-year extensions.

This tender presents a significant opportunity for businesses, particularly Small and Medium-sized Enterprises (SMEs), that specialise in customer relationship management software and associated development services. Companies capable of delivering innovative cloud-based solutions that facilitate both simple and complex customer transactions will be well-positioned to compete. Engaging in this procurement process can help such businesses expand their market presence and collaborate with local government initiatives, ultimately contributing to enhanced customer service solutions in the region.

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Notice Information

Notice Title

MVDC - SF - Customer Transaction Management System

Notice Description

The Council has embarked on an 'Enhancing the Customer Experience Programme'. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit (CSU) and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. It is also to bring in a series of work streams around use of social media, a mobile website, e-enabling to encourage further channel shift and self-service. To achieve this the Council is intends to purchase and implement an off site cloud based, Customer Transaction Management System (CTM) solution that will have the capacity to enable both simple & more complex transactions and interactions to be delivered transparently The initial contract will be for three years, with the option for the Council to take up to a maximum of four 1 year extensions. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8f701729-4946-4983-a4b7-55b9c008b70d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Aug 20178 years ago
Submission Deadline
2 Oct 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Jan 2018 - 7 Jan 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SE SHARED SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SURREY
Postcode
RH4 1SJ
Post Town
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
TLJ South East (England)
Local Authority
Mole Valley
Electoral Ward
Dorking North
Westminster Constituency
Dorking and Horley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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