Award

Provision of Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071 and Level 3 Business Administrator ST0070 to DWP employees

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

24 Jul 2025 at 11:35

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP), based in London, England, has completed a procurement process for the provision of Level 2 Customer Service Practitioner, Level 3 Customer Service Specialist, and Level 3 Business Administrator training to its employees. The procurement falls under the services category with a focus on staff training (CPV: 80511000). The procurement was conducted using a selective method via a call-off from a framework agreement. The awarded contract, valued at GBP 4,458,500, will run from 14 July 2025 to 13 April 2029. Key locations include the British Overseas Territories, Channel Islands, Europe, Isle of Man, the United Kingdom, and the rest of the world. The tender period concluded on 25 April 2025, and the award was published on 24 July 2025.

This tender offers substantial opportunities for SMEs, as the procurement is deemed suitable for such enterprises. The awarded contract to MBKB Ltd, a West Midlands-based SME, underscores the potential benefits for companies specialising in professional training services. Businesses with expertise in developing comprehensive training programmes tailored to large-scale government requirements could leverage similar contracts to expand their service offerings and enhance their reputation within the public sector. The ongoing demand for skilled professionals in public services suggests a vibrant market for companies able to deliver high-quality, scalable training solutions.

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Notice Information

Notice Title

Provision of Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071 and Level 3 Business Administrator ST0070 to DWP employees

Notice Description

Provision of Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071 and Level 3 Business Administrator ST0070 to DWP employees

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-92c66dc3-e6a0-4619-8b51-4153e33cfbb3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b814fa86-db02-4190-a012-46cbfff6ad11
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80511000 - Staff training services

Notice Value(s)

Tender Value
£4,458,500 £1M-£10M
Lots Value
Not specified
Awards Value
£4,458,500 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jul 20257 months ago
Submission Deadline
25 Apr 2025Expired
Future Notice Date
Not specified
Award Date
7 Jul 20257 months ago
Contract Period
13 Jul 2025 - 13 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

MBKB

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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