Award

Independent NHS Complaints Advocacy

DURHAM COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Award

19 Dec 2022 at 13:58

Award Notice
Tender

19 Oct 2022 at 08:22

Tender Notice
Summary of the contracting process

The Durham County Council has awarded a contract worth £315,000 to Carers Federation Ltd for the provision of Independent NHS Complaints Advocacy services in County Durham. The contract period is from April 1, 2023, to March 31, 2026. The procurement method used was an open procedure, with the tender closing on November 17, 2022. This opportunity falls under the category of Health and social work services and is aimed at supporting SMEs.

This tender for Independent NHS Complaints Advocacy services by Durham County Council presents business growth opportunities for companies specialised in providing health and social work services. The contract value is £315,000 over a three-year period, starting in April 2023. SMEs in the health services industry can leverage their expertise to compete for this contract and contribute to bridging gaps in NHS complaints handling processes in County Durham.

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Notice Information

Notice Title

Independent NHS Complaints Advocacy

Notice Description

The Independent NHS Complaints Advocacy Service in County Durham is provided in two parts: * Level 1 - Information and Advice: to include signposting, self-help, core office functions and marketing * Level 2 - Direct Advocacy provision. Where a Service User needs the assistance of a qualified Advocate to help them to make their complaint Since April 2013, Local Authorities have had a statutory duty to commission independent advocacy services to provide support in order for people to make a complaint about their NHS care or treatment. NHS Complaints advocacy is a specialist service which supports people who are considering, or wishing to make a complaint about the health services they receive. It bridges gaps between people and services, giving people the confidence, skills and power to raise concerns and let health services know when things have gone wrong. In this context advocacy can help people to have their concerns aired and considered before they make a formal complaint. The need for NHS complaints advocacy has developed as many people find it difficult to raise a concern or make a complaint, especially in cases where they are receiving on-going support from the services they wish to complain about. Others find the complaints handling process confusing and complex and need reassurance and practical support to navigate their way through. The Council believes that the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) applies to this contract. The tender documents can be accessed free of charge at www.nepo.org utilising reference DN635145 Additional information: Tender Documents can be accessed free of charge at www.nepo.org utilising reference number DN635145

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-92d95121-162c-4871-b5fd-438e5b6dd19f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d31649f0-0375-49a4-88a6-a3b8c22ba599
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£325,000 £100K-£500K
Lots Value
Not specified
Awards Value
£315,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20223 years ago
Submission Deadline
17 Nov 2022Expired
Future Notice Date
Not specified
Award Date
19 Dec 20223 years ago
Contract Period
31 Mar 2023 - 31 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DURHAM COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5UG
Post Town
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

CARERS FEDERATION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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