Award

The Provision of Personal Independence Payment New Claim and Re-Assessment Services

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

10 Jan 2017 at 17:05

Summary of the contracting process

The Department for Work and Pensions is seeking providers for the "Provision of Personal Independence Payment New Claim and Re-Assessment Services". This contract falls under the call centre services category and is located in the North West of England. The procurement process has been completed; the contract was awarded on 6th September 2016, with a contract period starting on 1st March 2017 and ending on 29th February 2020. The procurement method was an open procedure, with a total contract value of £11,806,753.

This tender presents significant growth opportunities for businesses specialising in telephony and call centre services. Companies with experience in handling personal independence payments or similar welfare-related services will be well-positioned to compete. As the contract was awarded to Serco Limited, potential entrants should focus on building partnerships or demonstrating innovative service solutions that can enhance the delivery of such critical public services.

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Notice Title

The Provision of Personal Independence Payment New Claim and Re-Assessment Services

Notice Description

Work in partnership with DWP delivering the following telephony services : Personal Independence Payment New Claims (PIP NC): For claimants wishing to make a new claim for Personal Independence Payment Personal Independence Payment Re-assessments (PIP R): For claimants wishing to make a new claim who are currently paid Disability Living Allowance

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9312c18c-12e3-46b6-af17-fbc40b5497ee
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/792fda72-dbc0-4282-8983-7174b172aa16
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£11,806,753 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jan 20179 years ago
Submission Deadline
20 Jun 2016Expired
Future Notice Date
Not specified
Award Date
5 Sep 20169 years ago
Contract Period
1 Mar 2017 - 29 Feb 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLD North West (England)

Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Open Contracting Data Standard (OCDS)

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