Award

Longhurst Out of Hours Call Centre

ECHELON CONSULTANCY LTD

This public procurement record has 1 release in its history.

Award

27 Jul 2022 at 12:33

Award Notice
Summary of the contracting process

The procurement process for the "Longhurst Out of Hours Call Centre" is managed by Echelon Consultancy Ltd, which is located in Boston, England. The contract falls within the services industry, specifically telephone-answering services and call centre operations. The procurement method used is an open procedure, and the contract has been awarded after the completion of the tender stage. The contract period is set to begin on June 27, 2022, and will run for five years, with a total estimated value of approximately £130,000 per annum, culminating on June 26, 2027.

This tender presents significant opportunities for SMEs, particularly those with expertise in call centre solutions and customer service operations. Businesses that fit well in this field, especially those capable of managing out-of-hours communication effectively, may find this tender to be a valuable prospect for growth. The long-term nature of the contract not only offers financial stability but also an avenue for companies to establish a lasting partnership with a reputable buyer in the public sector.

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Notice Information

Notice Title

Longhurst Out of Hours Call Centre

Notice Description

Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1ed6af1c-1022-4425-88d2-7ba80129ff00
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£650,000 £500K-£1M
Lots Value
Not specified
Awards Value
£50,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jul 20223 years ago
Submission Deadline
16 Mar 2022Expired
Future Notice Date
Not specified
Award Date
29 May 20223 years ago
Contract Period
26 Jun 2022 - 27 May 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ECHELON CONSULTANCY LTD
Contact Name
Sharon Hunt
Contact Email
sharon@echelonconsultancy.co.uk
Contact Phone
+441707339800

Buyer Location

Locality
BOSTON
Postcode
PE21 7TQ
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
Not specified
Local Authority
Boston
Electoral Ward
Wyberton
Westminster Constituency
Boston and Skegness

Supplier Information

Number of Suppliers
1
Supplier Name

APPELLO CARELINE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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