Award

UX and UI support for self-service kiosks (SSK)

POST OFFICE

This public procurement record has 1 release in its history.

Award

13 Jun 2025 at 10:18

Summary of the contracting process

The recent public procurement process undertaken by the Post Office in the United Kingdom was focused on providing "UX and UI support for self-service kiosks (SSK)" as part of IT services, including consulting, software development, Internet, and support under the classification code 72000000. The procurement utilised a selective method, specifically a call-off from a framework agreement, and has reached the award stage. The contract was awarded to Zensar Technologies UK LTD on 24th April 2025, covering a contract period from 28th April to 16th May 2025. The project had a financial value of £11,900 GBP. The tender was primarily aimed at small and medium-sized enterprises (SMEs), although in this instance a large company secured the contract.

This tender presented opportunities for businesses specialising in IT services, particularly those with expertise in user experience (UX) and user interface (UI) support, to collaborate with a prominent national entity like the Post Office. SMEs in technology and consulting sectors would find such call-off contracts advantageous, allowing them to leverage framework agreements for strategic partnerships and business growth. While this specific contract was fulfilled by a large supplier, small and innovative tech firms can look for similar opportunities in the future to establish credibility and expand their market presence.

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Notice Title

UX and UI support for self-service kiosks (SSK)

Notice Description

Continuation of existing services Project Management resource for an additional 14 days

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-93fa6644-d3ba-4e93-93f2-79d00fc47d17
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bafaec1c-0e37-4bdd-a278-429b11ed9996
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£11,900 Under £100K
Lots Value
Not specified
Awards Value
£11,900 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jun 20258 months ago
Submission Deadline
15 Apr 2025Expired
Future Notice Date
Not specified
Award Date
23 Apr 202510 months ago
Contract Period
27 Apr 2025 - 16 May 2025 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
POST OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ZENSAR TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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