Tender

Customer Service Advisor x 6 (Revenues & Benefits Team)

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

18 Jul 2022 at 14:51

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is seeking to appoint six Customer Service Advisors for its Revenues and Benefits Team through an open tender process. This opportunity is located at Sandwell Council House in Oldbury, West Midlands, with a contract period commencing on 25th July 2022 and expected to last until 23rd October 2022. Prospective suppliers should note that the deadline for submissions is set for 21st July 2022 at 17:00, and the contract is valued at approximately £4,892.88. Candidates are required to submit their CVs, references, and cost details through the Sandwell MBC In-tend Supplier Portal to be considered for this role.

This tender presents a valuable opportunity for businesses specialising in recruitment services, particularly those with experience in providing customer service personnel. Companies that can efficiently meet the needs outlined in the job description, including handling inbound queries in a fast-paced environment, would be well-positioned to compete for this contract. The role's flexible hybrid working arrangement and the potential for contract extension could also attract agencies looking to expand their client base in the public sector.

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Notice Information

Notice Title

Customer Service Advisor x 6 (Revenues & Benefits Team)

Notice Description

Job Title Customer Service Advisors x6 - Revenues and Benefits Rate of Pay: PS11.02 per hour (Inside IR35) Hours: 37 hours per week Location: Sandwell Council House, Oldbury, B69 3DE Start Date: ASAP Contract type: Temporary (Agency) 12 weeks with a view to extend Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An exciting opportunity has arisen for 6 Revenues and Benefits Customer Service Advisor's who will be required to deal with inbound customer queries through multiple communication channels. The role will primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with, telephone, written, electronic and some face to face communication. The role of Customer Service Advisor is to ensure a high level of customer care is delivered at all times, making sure customers are dealt with efficiently and effectively at the first point of contact. Revenues and Benefits knowledge would be an advantage however legislative and systems training will be provided Hours of work are 8.30 am to 5.00 pm (Monday to Friday) and successful applicants will be required to work a minimum of 37 Hours per week. This post is currently operating as a hybrid role with some home and office working however this is subject to change. CVs required urgently Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Thursday 21st July 2022 17:00pm Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Thursday 21st July 2022 17:00pm Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-962bbe53-330b-457a-9c63-dbf1dbf2120c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8e97c143-b912-4725-a8aa-aaac85258d41
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£4,892 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jul 20223 years ago
Submission Deadline
21 Jul 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 Jul 2022 - 23 Oct 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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