Award

CR20139 - Consumer Detriment Survey

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

12 Apr 2021 at 08:11

Award Notice
Summary of the contracting process

The procurement process titled "CR20139 - Consumer Detriment Survey" was conducted by UK Shared Business Services Limited, focusing on the research and development services industry. The procurement was initiated under a selective method via a dynamic purchasing system, culminating in an award on 27th January 2021. The contract commenced on 1st February 2021 and is set to conclude on 20th August 2021, with the relevant delivery address located in Swindon, England. The procurement process is now complete with a total contract value of £198,000.

This tender provides significant opportunities for businesses engaged in research and consultancy services, particularly those with expertise in consumer behaviour and marketplace dynamics. Companies, especially small and medium-sized enterprises (SMEs), can position themselves to compete for future surveys and studies aimed at assessing consumer detriment in the UK marketplace. The insights gained from such research can prove invaluable, thus enhancing firms' capabilities to address consumer needs and improve their service offerings.

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Notice Information

Notice Title

CR20139 - Consumer Detriment Survey

Notice Description

**THIS IS NOT A CALL FOR COMPETITION** This was awarded under Crown Commercial Services Research Marketplace Dynamic Purchasing System RM6018. Background Broadly, the aim of this project is to better understand consumer detriment in the UK. We view consumer detriment as the harm or loss that consumers experience, when, for example, * they are misled by unfair market practices into making purchases of goods or services that they would not have otherwise made, * they pay more than what they would have, had they been better informed, * they suffer from unfair contract terms or * the goods and services purchased do not conform to consumers' (reasonable) expectations with respect to delivery, performance or quality, including product safety and authenticity. Consumer detriment can manifest itself in many formats, such as a delayed delivery, substandard service or the purchase of a faulty item. Previous surveys suggest that millions of UK consumers experience some form of consumer detriment every year. Through this survey, we want to robustly quantify the problems' incidence and impact.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9810b71f-32b3-4cde-ba40-b19ea8ab6821
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3a5801c8-b4d7-42ae-a3c3-121b73d8a704
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£198,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Apr 20214 years ago
Submission Deadline
13 Jan 2021Expired
Future Notice Date
Not specified
Award Date
27 Jan 20215 years ago
Contract Period
1 Feb 2021 - 20 Aug 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

NATIONAL CENTRE FOR SOCIAL RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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