Award

Simple Payment Plan

THE BRITISH BROADCASTING CORPORATION (BBC)

This public procurement record has 2 releases in its history.

Award

08 May 2024 at 09:10

Award Notice
Tender

10 Feb 2022 at 10:07

Tender Notice
Summary of the contracting process

The British Broadcasting Corporation (BBC) has awarded a contract for the provision of administration services related to the "Simple Payment Plan". The contract, valued at £42 million over a maximum 6-year term, focuses on managing customer accounts for a specific payment scheme. The procurement method used was a Competitive procedure with negotiation (above threshold). The tender period ended on 11th March 2022, with the contract period running from 19th April 2024 to 18th April 2030. The contract is aimed at businesses in the services category.

This opportunity presents potential for business growth for service providers capable of delivering account management, campaign services, customer communications, technology support, data management, and analytics. Companies with expertise in managing customer accounts and communication services are well-suited to compete in this procurement process. Interested parties should be aware of the upcoming deadlines and requirements for expressing interest and responding to the tender through the provided portal.

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Notice Information

Notice Title

Simple Payment Plan

Notice Description

Provision of administration services for the "Simple Payment Plan". The aim of the Simple Payment Plan is to provide a payment scheme for a selected group of customers that is simple, affordable and flexible. To deliver against these key features, the Simple Payment Plan has been designed to:- - target low income households to help increase revenue income and reduce both first time prosecutions and repeat offending; - allow customers to spread their payments over the 12 month term of their licence, i.e. PS159/12; - run for a term of 4 years, with the option to extend on two occasions of one year each. The Service Provider will be required to manage the accounts of customers on the scheme end-to-end. Specifically, Service Providers will be required to offer the following services: i. collecting the licence fee, according to the regulations and as set out in any individual customer payment plans (including arrears management, payment processing and reconciliation services); ii. campaign management services; iii. fulfilment services; iv. inbound and outbound customer communications services (including call centre facilities); v. technology services; vi. data management; and vii. analytics Services out of scope: Applicants should note that the following services are not proposed as in scope for the Service Provider: i. field services; ii. PR and stakeholder communications; and iii. customer recruitment The main objective of SPP is to ensure appropriate levels of support are provided to eligible customers, with particular focus on individuals who are willing to pay, but who are facing financial difficulty. Critical Success Factors of the Simple Payment Plan:- - Improved customer satisfaction; - Positive impact on evasion and/or improvement in rate of licence purchase following prosecution statement (from TV Licensing Administrator); - Improving Customer retention and revenue rates; - Reducing the number of Customers that fail to pay anything towards their licence - referred to as Leavers Never Paid (LNP); - Promoting Customers renewing their licences; - Facilitating Customers managing their payment account digitally end to end. The total estimated cost of the contract is PS42m over the maximum 6 year term. This is based on the assumption of on-boarding 18k new customers each month. It is expected from the service provider to drive the increase of the number of customer onboarded and retained on the scheme to attain the estimated cost. Please note that cost increase is driven by a projected increase in customer numbers, and therefore the estimated cost of the contract may rise above PS42m during the life of the contract. The initial term of the contract is for a period of 48 months. The contract may be extended on two occasions by up to 12 months on each occasion, meaning the maximum potential term is 6 years in total.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-98e35e2c-c928-4941-8bb5-26b34a1040ed
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1bbcb2d4-aabe-4be6-9cf9-81dc09ac32a0
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£42,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£42,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
8 May 20241 years ago
Submission Deadline
11 Mar 2022Expired
Future Notice Date
Not specified
Award Date
18 Apr 20241 years ago
Contract Period
18 Apr 2024 - 18 Apr 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE BRITISH BROADCASTING CORPORATION (BBC)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1A 1AA
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
West End
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

WESCOT CREDIT SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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