Award

Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council - AWARD

CHELTENHAM BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

25 Jul 2023 at 09:05

Award Notice
Summary of the contracting process

The Cheltenham Borough Council has awarded a contract for Out of Hours Emergency Call Handling Services. The contract, valued at £80,832 GBP, was awarded to SPS Doorguard Limited. The service covers repairs, housing management, anti-social behaviour call handling, and business continuity, with the contract period starting on April 1, 2023, and lasting for 3 years with a possible 1-year extension. The procurement method used was an Open Procedure, and the tender period ended on January 9, 2023. The service delivery address is in Gloucestershire, United Kingdom.

This tender for Out of Hours Emergency Call Handling Services by Cheltenham Borough Council provides an opportunity for businesses in the community services sector, specifically those offering telephone-answering and community health services. Companies interested in providing emergency call handling services during evenings, weekends, and public holidays should consider bidding for this contract. The 3-year contract duration with a potential extension allows for stable business growth and service provision in the specified regions.

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Notice Information

Notice Title

Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council - AWARD

Notice Description

CBH require an Out of Hours (OOH) emergency call handling service for its tenants and leaseholders in their properties and communal areas and surrounding land. The OOH's emergency telephone number (0800 408 0000) provides a source of contact for all tenants, leaseholders and others who require assistance or advice OOH in the following areas o Repairs and housing management call handling o Anti-Social Behaviour (ASB) call handling o Business Continuity for telephone services. The service operates between 17.00 hours and 08.00 hours Monday to Friday and 24 hours during public holidays and weekends. CBH close their offices on Christmas Eve (if Christmas Eve falls on a weekend this will be the last working day) and re-open the first working day after recognised Christmas bank holiday period. Offices are closed for New Year's Eve and New Year's Day. CBC require an Out of Hours (OOH) emergency call handling service for the council's parks, gardens and buildings, as defined at Section 5 in the specification This service is provided through a dedicated telephone number as follows, 01242 264102. The service operates when the CBC phone lines are closed: 5pm to 9am Monday to Friday, 24 hours Saturday, Sunday and all public holidays. Also 24 hours in the event of CBC closing over the Christmas and New Year period. Contract term is 3 years with an option to offer a 1 year extension and will commence on the 1st April 2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9940f8e8-d3b7-4a33-bbc9-7a52bc14a252
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/30c051ed-d90f-4338-b898-4ad52ad0c833
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

75200000 - Provision of services to the community

79510000 - Telephone-answering services

85323000 - Community health services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£80,832 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jul 20232 years ago
Submission Deadline
9 Jan 2023Expired
Future Notice Date
Not specified
Award Date
3 May 20232 years ago
Contract Period
31 Mar 2023 - 31 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CHELTENHAM BOROUGH COUNCIL
Contact Name
Lauren Gardiner
Contact Email
lauren.gardiner@publicagroup.uk
Contact Phone
012856235

Buyer Location

Locality
GLOUCESTERSHIRE
Postcode
GL50 9SA
Post Town
Gloucester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK73 Gloucestershire CC
Delivery Location
TLK South West (England)
Local Authority
Cheltenham
Electoral Ward
College
Westminster Constituency
Cheltenham

Supplier Information

Number of Suppliers
1
Supplier Name

SPS DOORGUARD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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