Award

Customer Correspondence - SR199692509

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

15 Mar 2019 at 15:00

Summary of the contracting process

The procurement process involved H M Revenue & Customs as the buying organisation, seeking to improve customer correspondence for Tax Credit customers under the direct award method. The tender titled "Customer Correspondence - SR199692509" focused on assessing and recommending improvements in the clarity and tone of the outputs provided. The contract falls within the postal and telecommunications services industry category and had a value of £30,000. The tender period ended on 27th February 2019, with the contract starting on 28th February 2019 and concluding on 1st November 2019, operating out of Salford, England.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in communication services, particularly those that can enhance customer engagement strategies. Businesses that offer expertise in improving clarity and tone in public communications, as well as those familiar with the requirements of government contracts, would be suited to compete for similar tenders in the future. Engaging in this area can lead to long-term collaboration with government agencies, thus facilitating further business growth.

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Notice Title

Customer Correspondence - SR199692509

Notice Description

To assess and recommend improvements to the simplicity, clarity and tone of a range of HMRC's outputs to Tax Credit customers. To recommend principles and learning points that HMRC can apply to other outputs and share with teams responsible for their production.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9a29c42c-8ac5-43a2-9747-aaeb64e7f347
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/134ce01b-7cb6-4688-847e-f1fc1eefdfa8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Mar 20196 years ago
Submission Deadline
27 Feb 2019Expired
Future Notice Date
Not specified
Award Date
27 Feb 20196 years ago
Contract Period
28 Feb 2019 - 1 Nov 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified

Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

QUIETROOM

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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