Award

eCase - Correspondence, SAR, FOI, PQ case management

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

30 Apr 2021 at 14:26

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs seeking a supplier for the eCase - Correspondence, SAR, FOI case management system. This project falls under the Data services category and is located in Salford, England. The procurement has reached the Award stage as of 12 April 2021, with the contract valued at £939,762. The contract duration is from 19 April 2021 to 18 April 2023, with the tender period ending on 11 April 2021.

This contract presents a significant opportunity for businesses, particularly those specialising in software development and data management services. Companies capable of providing agile and cost-effective solutions that ensure GDPR compliance and can support the management of a high volume of cases would be well-prepared to compete. Small and medium-sized enterprises (SMEs) are particularly encouraged to engage in this tender, which focuses on utilising innovative technologies to streamline case management processes.

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Notice Information

Notice Title

eCase - Correspondence, SAR, FOI, PQ case management

Notice Description

The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below: A Case Management system for the end to end management of all SAR, FOI requests, and Policy Mincoms cases with the ability to: - automate the majority of administrative work through the use of online forms and email scraping - store centralised guidance and letter templates to ensure cross-departmental consistency - provide a live overview of all cases in progress to facilitate effective resource allocation - set a retention period to ensure GDPR compliance within the system itself - store data securely and be cost effective - be agile to allow for any future legislative changes or changes to process - produce ad hoc statistics to monitor performance - facilitate ICO complaint handling - allow SLA's to be achieved and pinpoint the reason they are not It is anticipated that the requirement will be for approximately 100,000 cases

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9abab020-4462-484b-9714-348afa6c9850
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/61716826-8b35-45ab-8868-066717ac6a04
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72300000 - Data services

Notice Value(s)

Tender Value
£939,762 £500K-£1M
Lots Value
Not specified
Awards Value
£939,762 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Apr 20214 years ago
Submission Deadline
11 Apr 2021Expired
Future Notice Date
Not specified
Award Date
11 Apr 20214 years ago
Contract Period
18 Apr 2021 - 18 Apr 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

FIVIUM HOLDINGS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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