Tender

Overseas Debt Collection

STUDENT LOANS COMPANY

This public procurement record has 1 release in its history.

Tender

13 Sep 2024 at 14:15

Tender Notice
Summary of the contracting process

The Student Loans Company, based in Glasgow, is seeking to extend its contract for Overseas Debt Collection services under an open procedure. This procurement, classified under 'Collection agency services' (CPV 79940000) and valued at £2,500,000, is currently active with a contract period from 1st April 2019 to 31st December 2025. The contract focuses on facilitating the collection of Income-Contingent Repayment (ICR) debt and completing Overseas Verification Form (OVFA) documentation for customers believed to reside overseas. The key procurement stage is the tender stage, with significant dates including the tender period ending on 1st January 2019, reflecting its ongoing nature and the necessity for service continuity by extending the current supplier's contract.

This tender presents substantial growth opportunities for UK-based debt collection agencies specialising in innovative customer contact strategies. Small and Medium-sized Enterprises (SMEs) are particularly well suited for this contract, thanks to the procurement's SME eligibility. Firms that can offer robust inbound and outbound communication methods, including telephony, email, and SMS, and provide high-quality customer engagement to ensure successful debt recovery and documentation completion, will find this tender an excellent opportunity to showcase and expand their capabilities.

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Notice Information

Notice Title

Overseas Debt Collection

Notice Description

Modification Notice Original description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are *to collect ICR debt and/or *to complete customer documentation (OVFA) to confirm the customers' current circumstances. Description of the modifications Extension of the original contract Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: Change of supplier following a procurement exercise, extension to current supplier is required to allow transition of the service to the successful supplier. Enable the incumbent to complete the 120 day Collections Strategy on recent accounts received and collect commission on accounts already in repayment arrangements. This avoids duplication of effort and cost, it also reduces the risk of any existing payment arrangements breaking down.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9bc0750c-af53-45a6-b110-cb6d36c391a9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Sep 20241 years ago
Submission Deadline
1 Jan 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2019 - 31 Dec 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 7JD
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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