Tender

Customer Relations Management (CRM) / Engagement System

SUNDERLAND COLLEGE

This public procurement record has 1 release in its history.

Tender

23 May 2022 at 14:24

Tender Notice
Summary of the contracting process

The procurement process is being conducted by Sunderland College for the provision of a Customer Relations Management (CRM) / Engagement System. This tender is classified under the services industry, specifically within the realm of software packages related to customer management and marketing. The tender is currently in the active stage, having been published on 23rd May 2022, with submissions due by 9th June 2022. The contract is expected to begin on 1st July 2022 and will run for 36 months, with possible extensions for up to two additional 12-month periods.

This tender presents a significant opportunity for businesses specialising in CRM software, sales and marketing solutions, and related development services. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, leveraging their agility and innovative capabilities to meet the requirements. Competitors should ideally have experience in delivering customer relation technologies and services, as well as a proven track record in software development within the marketing domain, to successfully position themselves for this contract.

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Notice Information

Notice Title

Customer Relations Management (CRM) / Engagement System

Notice Description

The College have a requirement to contract for the provision of Customer Relations Management (CRM)/ Engagement System, for a period of 36 months with the option to extend for 2 x 12 months. Additional information: Tender responses and all associated documentation must be submitted electronically via the NESSP e-tendering system located at https://in-tendhost.co.uk/nessp Tenders must not be returned by any other means. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9beb0498-504c-42c5-a577-963bae9c656d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/adfd483b-a188-4a90-9397-d3c43189656f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48445000 - Customer Relation Management software package

48480000 - Sales, marketing and business intelligence software package

48481000 - Sales or marketing software package

72212445 - Customer Relation Management software development services

72212480 - Sales, marketing and business intelligence software development services

72212481 - Sales or marketing software development services

79340000 - Advertising and marketing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 May 20223 years ago
Submission Deadline
9 Jun 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2022 - 30 Jun 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SUNDERLAND COLLEGE
Contact Name
Sam Hammond
Contact Email
sam.hammond@sunderlandcollege.ac.uk
Contact Phone
0191 5116000

Buyer Location

Locality
TYNE AND WEAR
Postcode
SR3 4AH
Post Town
Sunderland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
Not specified
Local Authority
Sunderland
Electoral Ward
Barnes
Westminster Constituency
Sunderland Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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