Tender

IT SERVICE MANAGEMENT SYSTEM

FALMOUTH EXETER PLUS

This public procurement record has 2 releases in its history.

TenderAmendment

31 Jul 2017 at 15:39

Tender Notice
Tender

31 Jul 2017 at 10:34

Tender Notice
Summary of the contracting process

The procurement process pertains to Falmouth Exeter Plus, which is seeking an IT Service Management System to replace its existing tool. This open tender falls within the software package and information systems industry category and is located in Penryn, England. The tender was published on 31st July 2017, with a deadline for the first-stage submission on 29th August 2017. Key dates include clarification submissions due by 21st August 2017, notifications of shortlisted bidders during the week commencing 11th September, and planned product demonstrations in the week commencing 9th October. The contract is scheduled to begin on 23rd October 2017 and will run until 5th February 2018.

This tender presents significant opportunities for businesses specialising in IT service management solutions, particularly those offering hosted, Software as a Service (SaaS) products. Companies focusing on incident management, request fulfilment, and change management will find this project particularly relevant, especially if they cater to the needs of educational institutions. Additionally, small and medium enterprises (SMEs) are encouraged to participate, making this a favourable procurement for innovative suppliers looking to expand their business within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

IT SERVICE MANAGEMENT SYSTEM

Notice Description

Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution. The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only. Knowledge Management, Change Management and the Service Catalogue are currently managed in SharePoint 2010. Future Plans Falmouth Exeter Plus IT Services have a target set to achieve certification for ISO 20 00 by January 2019, and the new ITSM solution is a critical element in this project. The intention of IT Services is to go live with the following processes as when implementing the new ITSM tool: Incident Management Request Fulfilment Service Catalogue Problem Management Change Management Self Service Portal Additional information: To access the full document suite, please register on the in-tend portal. Time Frames Below: ITT made available to Bidders: Monday 31st July 2017 Date by which Bidders will need to submit clarifications (if raised) : Monday 21st August 2017 at 12.00pm Deadline for receipt of Stage 1 Tender: Tuesday 29th August 2017 at 12.00pm Shortlisted bidders stage 2 notified: W/C 11th September 2017 Stage 2 product demonstrations & Presentation: W/C 09th October 2017 Preferred Bidder chosen (subject to contract): W/C 23rd October 2017 Contract Discussion & Award: W/C 23rd October 2017

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/213753a4-d347-4da2-b31a-8b12c08ff65a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20178 years ago
Submission Deadline
29 Aug 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Oct 2017 - 5 Feb 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FALMOUTH EXETER PLUS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PENRYN
Postcode
TR10 9FE
Post Town
Truro
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
TLK South West (England)
Local Authority
Cornwall
Electoral Ward
Constantine, Mabe & Mawnan
Westminster Constituency
Camborne and Redruth

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a-2017-07-31T16:39:42+01:00",
    "date": "2017-07-31T16:39:42+01:00",
    "ocid": "ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "973FXPLUS",
        "title": "IT SERVICE MANAGEMENT SYSTEM",
        "description": "Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution. The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only. Knowledge Management, Change Management and the Service Catalogue are currently managed in SharePoint 2010. Future Plans Falmouth Exeter Plus IT Services have a target set to achieve certification for ISO 20 00 by January 2019, and the new ITSM solution is a critical element in this project. The intention of IT Services is to go live with the following processes as when implementing the new ITSM tool: Incident Management Request Fulfilment Service Catalogue Problem Management Change Management Self Service Portal Additional information: To access the full document suite, please register on the in-tend portal. Time Frames Below: ITT made available to Bidders: Monday 31st July 2017 Date by which Bidders will need to submit clarifications (if raised) : Monday 21st August 2017 at 12.00pm Deadline for receipt of Stage 1 Tender: Tuesday 29th August 2017 at 12.00pm Shortlisted bidders stage 2 notified: W/C 11th September 2017 Stage 2 product demonstrations & Presentation: W/C 09th October 2017 Preferred Bidder chosen (subject to contract): W/C 23rd October 2017 Contract Discussion & Award: W/C 23rd October 2017",
        "datePublished": "2017-07-31T11:34:59+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2017-08-29T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-10-23T00:00:00+01:00",
            "endDate": "2018-02-05T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/213753a4-d347-4da2-b31a-8b12c08ff65a",
                "datePublished": "2017-07-31T16:39:42+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "technicalSpecifications",
                "description": "ITT",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/ec19a2d7-e8bf-4e23-ad5f-0c2c41cb612e",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "3",
                "documentType": "tenderNotice",
                "description": "In-Tend FXPLUS / Exeter Portal",
                "url": "https://in-tendhost.co.uk/universityofexeter/aspx/Home"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/7nAF6BTs",
            "name": "FALMOUTH EXETER PLUS",
            "identifier": {
                "legalName": "FALMOUTH EXETER PLUS",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/7nAF6BTs"
            },
            "address": {
                "streetAddress": "Falmouth Exeter Plus",
                "locality": "Penryn",
                "postalCode": "TR10 9FE",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Dean Archer",
                "email": "procurement@fxplus.ac.uk"
            },
            "details": {
                "url": "http://www.fxplus.ac.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/7nAF6BTs",
        "name": "FALMOUTH EXETER PLUS"
    }
}