Tender

ICT12913 GLA Correspondence Management System

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Tender

17 Jul 2018 at 13:43

Tender Notice
Summary of the contracting process

The procurement process involves Transport for London (TfL) seeking to implement a new cloud-hosted Software as a Service (SaaS) solution to replace their current correspondence handling software. The contract, titled "ICT12913 GLA Correspondence Management System", falls under the Computer-related services category and is based in London, United Kingdom. The tender is currently in the active stage, with a deadline for submissions set for 15th August 2018. The total value of the contract is £120,000 and the contract period will commence on 1st October 2018, lasting until 31st August 2020. The procurement is being conducted via an open procedure, allowing for broader participation.

This tender presents a significant opportunity for businesses in the software development sector, particularly those specialising in desktop communications and electronic mail solutions. Companies, both large and small, that can offer innovative cloud-based systems and customer support will find this project appealing. Given the Public Liaison Unit's wide-ranging operations involving public information services for the Greater London Authority, SMEs with expertise in secure, user-friendly communications software are particularly well-suited to compete for this contract, potentially leading to substantial business growth.

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Notice Information

Notice Title

ICT12913 GLA Correspondence Management System

Notice Description

The Public Liaison Unit (PLU) team delivers a high-quality frontline public information service representing the entire Greater London Authority (GLA). This includes management of calls from the public, handling written correspondence and responding to social media. In addition, they also own freedom of information requests, environmental information requests, appeals, subject access requests, complaints and invites. They work closely with the offices of The Mayor and The London Assembly in addition to a number of other key stakeholders in the organisation. The team processes approximately 5,300 cases a month of varying priority. The PLU team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6a7a8db3-e524-4bb7-a5a7-2a716f9069fc
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48511000 - Desktop communications software package

72212223 - Electronic mail software development services

72500000 - Computer-related services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20187 years ago
Submission Deadline
15 Aug 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Sep 2018 - 31 Aug 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0DB
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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