Notice Information
Notice Title
Analytics and Quality Management
Notice Description
HMRC requires a replacement best of breed Transcription, Analytics and Quality Management Service to undertake detailed analysis of all calls received by HMRC and, in due course, analysis on data from other digital interactions such as webchat, to analyse how it interacts with its customers. The service will need to integrate with HMRC's current telephony services, which sit within an Odigo platform, with Nuance call steering and voice recordings stored on HMRC's cloud infrastructure.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-9e8f84e1-9586-45a8-bf69-f3cd42cb9627
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/1e5b4461-119f-4088-9ca9-53365ea6a2ad
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72212314 - Voice recognition software development services
Notice Value(s)
- Tender Value
- £2,740,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £2,740,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 20 Jul 20214 years ago
- Submission Deadline
- 5 Jul 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 5 Jul 20214 years ago
- Contract Period
- 6 Jul 2021 - 1 Oct 2023 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HMRC
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SALFORD
- Postcode
- M60 9LA
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD34 Greater Manchester South West
- Delivery Location
- Not specified
-
- Local Authority
- Salford
- Electoral Ward
- Ordsall
- Westminster Constituency
- Salford
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/1e5b4461-119f-4088-9ca9-53365ea6a2ad
20th July 2021 - Awarded contract notice on Contracts Finder -
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=612268562
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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