Tender

Back-Office applications support and modernisation

POST OFFICE

This public procurement record has 1 release in its history.

Tender

31 Jan 2025 at 16:46

Tender Notice
Summary of the contracting process

The Post Office is seeking to procure a new supplier for the support and modernisation of various Back-Office applications and services. This tender, categorised under Software package and information systems (CPV code 48000000) and IT services (CPV code 72000000), is structured into five lots: Finance systems applications support, Databases and database applications support, Customer Service Management support, Robotic Process Automation support, and Infrastructure and Hosting. Located in the United Kingdom, the procurement is currently at the Tender stage, with the tender period ending on 31 March 2025. The contract is expected to start on 1 August 2025 and will run until 31 July 2030, with optional extensions up to 2034. The total estimated budget is £65,000,000.

This procurement presents significant opportunities for businesses specialising in software, IT services, and infrastructure support. Companies with expertise in application management, hosting, and support services can leverage this opportunity to secure a long-term partnership with the Post Office. The tender is particularly well-suited for larger firms due to the scale and scope of the project, as it is not marked suitable for SMEs or VCSEs. Successful bidders will gain exposure and the potential for substantial, steady revenue over the contract duration.

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Notice Information

Notice Title

Back-Office applications support and modernisation

Notice Description

Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance systems applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting Further details can be found on Post Office's e-sourcing platform Web3. Please contact procurement@postoffice.co.uk for more details. Additional information: Spend profile Financial year Budget 2025/2026 PS10,250,000 2026/2027 PS10,250,000 2027/2028 PS10,250,000 2028/2029 PS10,250,000 2029/2030 PS6,250,000 2031/2032 PS6,250,000 (optional extension) 2032/2033 PS6,250,000 (optional extension) 2033/2034 PS5,250,000 (optional extension)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9ea41693-1c8a-4077-81ec-097753292654
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6f591c5f-6a23-4bfd-a8d8-7832b44bc459
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£65,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jan 20251 years ago
Submission Deadline
31 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2025 - 31 Jul 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POST OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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