Award

Provision of Freshdesk Support

DFTC - DEPARTMENT FOR TRANSPORT

This public procurement record has 1 release in its history.

Award

29 Sep 2022 at 08:45

Award Notice
Summary of the contracting process

The Department for Transport (DfTc) has awarded a contract for the provision of Freshdesk Support services. This procurement falls under the software package and information systems category, with a contract value of £300,000. The procurement method used was selective, with a call-off from a framework agreement. The contract period is from August 31, 2022, to August 30, 2023, and the tender closed on May 13, 2022. The Department for Transport is located at Great Minster House, 33 Horseferry Road, London, SW1P 4DR, United Kingdom.

This tender presents an opportunity for businesses providing software package and information systems services to compete for contracts. Small and medium-sized enterprises (SMEs) are particularly suited to participate in this tender. Businesses interested in providing Freshdesk Support services could find growth opportunities through this contract awarded by the Department for Transport.

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Notice Information

Notice Title

Provision of Freshdesk Support

Notice Description

This procurement is for the Freshdesk and Freshchat products. These are currently used within the HR and Internal Comms team to handle staff requests and issues.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c5d08eb6-45c9-47fa-a947-54a3ab4f9a95
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20223 years ago
Submission Deadline
13 May 2022Expired
Future Notice Date
Not specified
Award Date
30 Aug 20223 years ago
Contract Period
30 Aug 2022 - 30 Aug 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DFTC - DEPARTMENT FOR TRANSPORT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DR
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Vincent Square
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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