Award

Provision of a Student Recruitment Customer Relationship Management (CRM) System

UNIVERSITY OF EXETER

This public procurement record has 3 releases in its history.

Award

17 Jul 2017 at 13:43

Award Notice
TenderAmendment

17 Jul 2017 at 13:35

Tender Notice
Tender

05 Dec 2016 at 14:05

Tender Notice
Summary of the contracting process

The University of Exeter is seeking a supplier for the provision of a Student Recruitment Customer Relationship Management (CRM) System. This procurement falls within the goods category and values between £950,000 and £1,250,000. The tender was published on 5th December 2016 and has a contract period commencing on 5th June 2017, running until 4th June 2024. The procurement method used is selective, based on a competitive dialogue, and the main activities will focus on improving student engagement and support throughout the recruitment process. The tender period closed on 20th January 2017.

This tender represents a significant opportunity for businesses specialising in CRM software solutions, particularly those with experience in integration with existing systems, such as Tribal SITS. Companies that can demonstrate innovative approaches to enquiry management, recruitment communications, and event management will be particularly well-suited to compete for this contract. With the ongoing emphasis on enhancing the student experience and operational efficiencies, there is potential for SMEs to leverage this opportunity to expand their market presence within the education sector.

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Notice Information

Notice Title

Provision of a Student Recruitment Customer Relationship Management (CRM) System

Notice Description

The Student Recruitment CRM project workstream aims to deliver the software solution that will aid full engagement with these prospective students while aligning with new processes and ways of working for our colleagues supporting student recruitment across the University. Operations The University supports enquiries from students from across the world for its programme offerings. Our earliest engagement with potential students can begin as early as initial senior school years through our outreach work, with full recruitment support through all stages through to registration and enrolment. We actively engage and support prospective international students with our overseas activities, directly or through third party agents. Whilst very successful with student recruitment to date, we are continuously looking to improve our engagement and support, always aiming to provide the best student experience from their first contact with us. We in addition continue to review our ways of working to find more effective and efficient methods, enhancing the service we provide through utilising accessible software solutions Systems Whilst without a CRM solution for student recruitment at present, we do fully utilise Tribal SITS to support application management and plan to continue to do so. The solution procured through this opportunity will need to be fully linked to the Tribal SITS installation and provide a means to connect with other systems also, potentially utilising an integration layer. We are looking for a system to support us in the following areas, with Enquiry management a primary focus. o Enquiry Management. Enquiries capture (from Home/EU and International prospective students relating to UG, PGT (Post Graduate Taught) and PGR (Post Graduate Research programmes), processing and oversight/workflow * Enquiries capture from a variety of sources * Enquiries response (timely, informative, consistent and appropriate) * Enquiries oversight and workflow o Recruitment Relationship management (Home/EU/International, UG, PGT and PGR) and Outreach & widening participation support * Engagement with enquirers to maintain contact and interest in the University * Linking with SITS information, engaging with applicants and offer holders, supporting them through to registration and enrolment * Track prospective students interactions with the University at various touchpoints * Capture contacts information related to Outreach and WP activities o Recruitment Communications, Marketing and Event management support * Campaigns * Support for events (Open days and Offer Holder Visit Days) * Targeted, tailored marketing and engagement o Reporting and Market Research * Flexible reporting * Analysis and interrogation of information held

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9efa3cf4-1a34-4ff4-a79d-3726ce92d78c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9bf0f764-ca6c-4c65-9d14-0c7fc566692d
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Competitive dialog
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£1,250,000 £1M-£10M
Lots Value
Not specified
Awards Value
£758,403 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20178 years ago
Submission Deadline
20 Jan 2017Expired
Future Notice Date
Not specified
Award Date
12 Jun 20178 years ago
Contract Period
13 Jun 2017 - 31 Aug 2022 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF EXETER
Contact Name
Not specified
Contact Email
procurement@exeter.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
EXETER
Postcode
EX4 4QJ
Post Town
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Exeter
Electoral Ward
Duryard and St James
Westminster Constituency
Exeter

Supplier Information

Number of Suppliers
1
Supplier Name

PYTHAGORAS COMMUNICATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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