Notice Information
Notice Title
Clean Air Zones (CAZ) Central Service CRM Procurement
Notice Description
The charging CAZ service will be used by a broad base of customers with a wide variety of user needs. These needs have been captured and interpreted through a user research process aligned to the relevant Government Digital Service standards for user research. For digital by default services it is important that non-digital or assisted digital options exist for customers who have additional support needs as well as a contact point for seamlessly resolving customer problems and communicating across relevant organisations. 2. Purpose and Scope of this Specification The customer demand scenario model identifies some key scenarios for why customers would need to seek support when using the service. This specification focuses on the requirement for a digital solution that that avoids complexities of technical integration to legacy systems yet ensures seamless communication between organisations involved in operating the CCAZ service. In scope - A software as a service solution - A cloud based customer relationship management solution - Hosted in the United Kingdom data centre(s) - The SaaS solution has an authority to operate from either DFT or one of its Executive agencies - The SaaS solution has been integrated previously with Salesforce CRM (that is the solution used by our contact centre service provider).
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-9fb05ebb-b042-4cbb-a785-1ad3bb7a4a31
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/40c1fb92-fc9e-4777-bbb6-a1155e913016
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Dynamic
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a dynamic purchasing system
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
71 - Architectural, construction, engineering and inspection services
-
- CPV Codes
71356000 - Technical services
Notice Value(s)
- Tender Value
- £1,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,212,234 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Apr 20214 years ago
- Submission Deadline
- 16 Nov 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Dec 20205 years ago
- Contract Period
- 4 Jan 2021 - 3 Jan 2023 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DFTC - DEPARTMENT FOR TRANSPORT
- Contact Name
- Gilly Faulkner
- Contact Email
- gilly.faulkner@dft.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SW1P 4DR
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- Vincent Square
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/40c1fb92-fc9e-4777-bbb6-a1155e913016
15th April 2021 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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