Award

Next Generation of Visa (NGOV) Services - International

HOME OFFICE

This public procurement record has 3 releases in its history.

AwardUpdate

06 Dec 2019 at 16:23

AwardUpdate

05 Dec 2019 at 14:50

Award

08 Jul 2019 at 11:29

Summary of the contracting process

The procurement process for the contract titled "Next Generation of Visa (NGOV) Services - International" was initiated by the Home Office based in London, England. The contract is valued at £166.7 million and falls under the category of administrative services for business operations. The procurement was conducted through an open procedure, with the tender period concluding on 31st March 2014. The contract, which began on 1st April 2014, has an end date of 31st March 2021, indicating that the process is now complete and in the award stage. The services involved include the provision of visa application centres and associated processing across various regions, encompassing the UK and European territories, as well as British Overseas Territories.

This tender presents significant opportunities for businesses engaged in administrative and operational services at an international level, particularly those capable of managing large-scale operations across multiple regions. Companies specialising in the establishment and management of application processes, as well as those with expertise in visa operations, will find themselves well-suited to compete for similar contracts in the future. The open procurement method allows various businesses, including larger organisations and those with comprehensive resources, to participate and expand their market reach through pivotal government partnerships.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Next Generation of Visa (NGOV) Services - International

Notice Description

Provision of Application centres and associated processing - Visa application centres regions 1 and 4 Africa and EuroMed

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b4e4bd1a-4ca7-4bdc-a1fa-c24c46031946
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services


CPV Codes

75112000 - Administrative services for business operations

Notice Value(s)

Tender Value
£166,700,000 £100M-£1B
Lots Value
Not specified
Awards Value
£166,700,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
6 Dec 20196 years ago
Submission Deadline
31 Mar 2014Expired
Future Notice Date
Not specified
Award Date
26 Sep 201312 years ago
Contract Period
31 Mar 2014 - 31 Mar 2021 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189-2019-12-06T16:23:37Z",
    "date": "2019-12-06T16:23:37Z",
    "ocid": "ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF00206",
        "title": "Next Generation of Visa (NGOV) Services - International",
        "description": "Provision of Application centres and associated processing - Visa application centres regions 1 and 4 Africa and EuroMed",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "75112000",
            "description": "Administrative services for business operations"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 166700000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2014-03-31T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2014-04-01T00:00:00+01:00",
            "endDate": "2021-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/s4Rw35Tf",
            "name": "Home Office",
            "identifier": {
                "legalName": "Home Office",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/s4Rw35Tf"
            },
            "address": {
                "streetAddress": "Peel Building, Marsham Street",
                "locality": "LONDON",
                "postalCode": "SW1P4DF",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Carol Henthorn",
                "email": "carol.henthorn2@homeoffice.gov.uk",
                "telephone": "0000"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02060289",
            "name": "TELEPERFORMANCE LIMITED",
            "identifier": {
                "legalName": "TELEPERFORMANCE LIMITED",
                "scheme": "GB-COH",
                "id": "02060289"
            },
            "address": {
                "streetAddress": "Bond Street BRISTOL Avon BS1 3LG GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/s4Rw35Tf",
        "name": "Home Office"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-a1adc708-6c1d-4a61-9978-c703ca0e9189-1",
            "status": "active",
            "date": "2013-09-27T00:00:00+01:00",
            "datePublished": "2019-12-06T16:23:37Z",
            "value": {
                "amount": 166700000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02060289",
                    "name": "TELEPERFORMANCE LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2014-04-01T00:00:00+01:00",
                "endDate": "2021-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b4e4bd1a-4ca7-4bdc-a1fa-c24c46031946",
                    "datePublished": "2019-12-06T16:23:37Z",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2019-12-06T16:23:37Z"
                },
                {
                    "id": "2",
                    "documentType": "contractSchedule",
                    "description": "Contract Terms and Conditions",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/558c1f07-a58a-4336-99b4-8715492237a8",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "documentType": "contractSchedule",
                    "description": "Schedule 1 Definitions",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd5c4782-a0c1-491a-93e1-7df4251fc942",
                    "format": "application/pdf"
                },
                {
                    "id": "4",
                    "documentType": "contractSchedule",
                    "description": "Schedule 2 Statement of Requirements",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/38ac93c9-ca64-4e63-a11d-13d916bf1f0d",
                    "format": "application/pdf"
                },
                {
                    "id": "5",
                    "documentType": "contractSchedule",
                    "description": "Schedule 2 SOR Service Pack 11",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/25c56c1b-4942-48b6-a54b-f8ab064de109",
                    "format": "application/pdf"
                },
                {
                    "id": "6",
                    "documentType": "contractSchedule",
                    "description": "Schedule 3 Supplier Solution",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/1853997f-ae9e-4884-aa55-19d5a83a6f4d",
                    "format": "application/pdf"
                },
                {
                    "id": "7",
                    "documentType": "contractSchedule",
                    "description": "Schedule 4 Security",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/629a9e14-9271-44a4-9fe2-4d7fe97ff017",
                    "format": "application/pdf"
                },
                {
                    "id": "8",
                    "documentType": "contractSchedule",
                    "description": "Schedule 4 Security annex 4-3",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/fbf182da-70d7-4a3b-a2df-37fff20514d9",
                    "format": "application/pdf"
                },
                {
                    "id": "9",
                    "documentType": "contractSchedule",
                    "description": "Schedule 5 Transition",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/396d171b-b36d-4494-8b98-8841568a945b",
                    "format": "application/pdf"
                },
                {
                    "id": "10",
                    "documentType": "contractSchedule",
                    "description": "Schedule 5 Transition Annex 5-3",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/fe75dff7-0604-48dd-b361-27a2968352a2",
                    "format": "application/pdf"
                },
                {
                    "id": "29",
                    "documentType": "contractSchedule",
                    "description": "Schedule 6 Pricing, Payment and Invoicing",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/6f35d8e8-1559-4540-9196-ad42dff4dba9",
                    "format": "application/pdf"
                },
                {
                    "id": "11",
                    "documentType": "contractSchedule",
                    "description": "Schedule 7 Service Levels and Service Credits",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff5834ba-7957-4091-9e45-db846bad3491",
                    "format": "application/pdf"
                },
                {
                    "id": "12",
                    "documentType": "contractSchedule",
                    "description": "Schedule 8 Governance and Contract management",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/565ea415-0f97-4a44-824e-06ab6d95ea1d",
                    "format": "application/pdf"
                },
                {
                    "id": "13",
                    "documentType": "contractSchedule",
                    "description": "Schedule 9 Exit Management",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/93bf4da2-b128-4ef5-b6b2-62bba05017dd",
                    "format": "application/pdf"
                },
                {
                    "id": "14",
                    "documentType": "contractSchedule",
                    "description": "Schedule 10 Change Control",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/3b73cb6f-5cc4-4653-9270-5099deeb71e1",
                    "format": "application/pdf"
                },
                {
                    "id": "15",
                    "documentType": "contractSchedule",
                    "description": "Schedule 11 Personnel",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/61f69091-adae-47f1-8ba2-8c07f0b014f9",
                    "format": "application/pdf"
                },
                {
                    "id": "16",
                    "documentType": "contractSchedule",
                    "description": "Schedule 12 Subcontractors",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/8cb95479-e4c5-4b99-94ee-32d3f0fae985",
                    "format": "application/pdf"
                },
                {
                    "id": "17",
                    "documentType": "contractSchedule",
                    "description": "Schedule 13 Facilities",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c4b1d14c-7326-4f0c-be11-37370b8e267b",
                    "format": "application/pdf"
                },
                {
                    "id": "18",
                    "documentType": "contractSchedule",
                    "description": "Schedule 14 Management Systems and Reporting",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/1386782a-f878-4ad3-8569-0a975b256277",
                    "format": "application/pdf"
                },
                {
                    "id": "19",
                    "documentType": "contractSchedule",
                    "description": "Schedule 15 Audit Access",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/b5c9a6d1-142d-4a2d-9ec9-fd8b5070968c",
                    "format": "application/pdf"
                },
                {
                    "id": "20",
                    "documentType": "contractSchedule",
                    "description": "Schedule 16 Sustainability",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/faf4ce2a-2dee-4234-bf34-dbe723fbf21c",
                    "format": "application/pdf"
                },
                {
                    "id": "21",
                    "documentType": "contractSchedule",
                    "description": "Schedule 17 Insurance",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/a455fc48-397b-4e96-a8b5-8ec5cc1a051b",
                    "format": "application/pdf"
                },
                {
                    "id": "22",
                    "documentType": "contractSchedule",
                    "description": "Schedule 18 Parent Company Guarantee",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/8a05107d-6554-4819-81e1-ab4dbcca2111",
                    "format": "application/pdf"
                },
                {
                    "id": "23",
                    "documentType": "contractSchedule",
                    "description": "Schedule 19 Financial Distress",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/2291356b-8ac5-4334-b06b-09df53f77dc4",
                    "format": "application/pdf"
                },
                {
                    "id": "24",
                    "documentType": "contractSchedule",
                    "description": "Schedule 20 Continuous Improvement",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/96353847-f547-4e66-8536-72c662873d70",
                    "format": "application/pdf"
                },
                {
                    "id": "25",
                    "documentType": "contractSchedule",
                    "description": "Schedule 21 BCDR",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/eb5f71e5-b521-444a-83cf-f16b7b37a3a5",
                    "format": "application/pdf"
                },
                {
                    "id": "26",
                    "documentType": "contractSchedule",
                    "description": "Schedule 22 Commercially Sensitive Information",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/0525ffa1-1d8d-41a4-b621-afd088ee964a",
                    "format": "application/pdf"
                },
                {
                    "id": "27",
                    "documentType": "contractSchedule",
                    "description": "Schedule 23 User Pays Services",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/a73d2870-1f8c-4ad9-9107-f7a016e9fda1",
                    "format": "application/pdf"
                },
                {
                    "id": "28",
                    "documentType": "contractSchedule",
                    "description": "Schedule 6 Pricing, Payment and Invoicing",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/fd695ee3-b537-443f-828f-ef267af5b3a5",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}