Tender

GB-Watford: Out of Hours Call Handling

WATFORD COMMUNITY HOUSING TRUST

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The Watford Community Housing Trust is seeking tender submissions for the "Out of Hours Call Handling" contract, classified under the services category, specifically in the call centre industry. This procurement process follows an open procedure and is currently in the active tender stage, with responses due by 21st August 2015. The estimated contract value is £500,000, with a minimum value of £100,000. The contract is expected to begin on 14th September 2015 and run until 13th September 2019. The delivery location is in the East of England, United Kingdom.

This tender presents a significant opportunity for small and medium enterprises (SMEs) specialising in call centre operations and related services. Competitors should be well-equipped to handle both Out of Hours services and daily telephone call overflow requirements, responding to the contract based on the most economically advantageous tender criteria. Businesses that can demonstrate robust operational capabilities and compliance with the tender requirements will be well-positioned to secure this contract, fostering growth in their service offerings within the public sector.

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Notice Information

Notice Title

GB-Watford: Out of Hours Call Handling

Notice Description

The purpose of the ITQ is to enable the Trust to assess potential Suppliers against its Out of Hours Call Handling and Daily Telephone Call Overflow Services requirements in order to evaluate each Quote Response. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-GB-Watford:-Out-of-Hours-Call-Handling/94G8362UZ5 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/94G8362UZ5

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a26954ee-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a68500f5-7dcb-4c5c-8d9b-d8e3241be09b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
21 Aug 2015Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
13 Sep 2015 - 13 Sep 2019 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATFORD COMMUNITY HOUSING TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WATFORD
Postcode
WD17 1LA
Post Town
Watford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Watford
Electoral Ward
Central
Westminster Constituency
Watford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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