Tender

QU142 - Service Management System - Soft Market Testing Exercise

BIRMINGHAM CITY COUNCIL

This public procurement record has 4 releases in its history.

TenderAmendment

19 Jul 2018 at 11:09

TenderAmendment

12 Jul 2018 at 14:31

TenderAmendment

12 Jul 2018 at 14:31

Tender

12 Jul 2018 at 12:55

Summary of the contracting process

Birmingham City Council is seeking input for a soft market testing exercise for a new Service Management System, designated as QU142. The aim is to transition from the current ServiceNow system with minimal disruption, targeting implementation by the end of February 2019 to provide staff training before going live on 1 April 2019. Potential bidders are invited to submit their options and costs for various services including ongoing maintenance and training. The deadline for completed questionnaires is 3pm on 20 July 2018, while the contract period is set to start on 3 September 2018 and run until 30 September 2018. The opportunity falls within the services category, specifically focussing on hardware and software solutions.

This tender presents significant opportunities for businesses specialising in IT services, particularly those that offer software development, systems consultancy, and managed services. Small and medium-sized enterprises (SMEs) are encouraged to participate in this procurement process, as there is no preferred solution at this stage, allowing for flexibility in the proposals submitted. Businesses with capabilities in providing user documentation, training, and ongoing support for service management systems would be well-positioned to compete effectively for this contract.

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Notice Title

QU142 - Service Management System - Soft Market Testing Exercise

Notice Description

Birmingham City Council is looking to achieve the minimal possible disruption as it migrates from its current version of ServiceNow to a new service management system. It wishes this new system to ideally be in place by the end of Feb 2019 to allow time for staff to gain familiarity with the new system prior to going live by 1.4.2019. We are seeking input from potential bidders to indicate the options and costs for: a) The provision of a service management system b) The provision of on-going maintenance and support for that system c) Provision of user documentation for the service management system. d) Possible provision of training in the use of the system. e) Further relevant projects as they arise Which will inform a full procurement exercise that may take place in the Summer / Autumn of 2018. These services may be delivered as a single managed service, or by multiple suppliers delivering one or more of the above services. There is no preferred solution at this stage. Additional information and the soft market testing questionnaire are available through In-Tend - the Councils eProcurement portal. Registration and use of in-tend is free. All correspondence for this procurement process must be via the in-tend correspondence function. If you are unable to register with in-tend please either email us at cps@birmingham.gov.uk or call 0121 464 8000. If you are interested in tendering please click on the following link to access the Council's tender Portal:-. https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a potential bidder. We will send you a log on and password so you can download the soft market testing documents and questionnaire. Your completed questionnaire should be returned by 3pm 27 July 2018 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a3ddbc26-d3a2-47ef-ae55-9958c8959928
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/19dc5e49-f661-4e9c-b639-d7f6e829833b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

48 - Software package and information systems

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support


CPV Codes

44316400 - Hardware

48222000 - Web server software package

48517000 - IT software package

51611100 - Hardware installation services

72246000 - Systems consultancy services

72253200 - Systems support services

72260000 - Software-related services

72261000 - Software support services

72262000 - Software development services

72268000 - Software supply services

72511000 - Network management software services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jul 20187 years ago
Submission Deadline
27 Jul 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Sep 2018 - 30 Sep 2018 30 days
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BIRMINGHAM CITY COUNCIL
Contact Name
David Waddington
Contact Email
david.waddington@birmingham.gov.uk
Contact Phone
0121 303 4106

Buyer Location

Locality
WEST MIDLANDS
Postcode
B4 7WB
Post Town
Birmingham
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)

Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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