Tender

Kingston Council Revenues and Benefits Communications Software

THE ROYAL BOROUGH OF KINGSTON UPON THAMES

This public procurement record has 1 release in its history.

Tender

15 Sep 2017 at 10:32

Tender Notice
Summary of the contracting process

The procurement process involves the Royal Borough of Kingston upon Thames seeking a solution for their Revenues and Benefits Communications Software. This tender, titled "Kingston Council Revenues and Benefits Communications Software," is categorised under the software package and information systems industry and is based in Kingston, London. The tender is currently in the active stage and is open for bids until 16th October 2017. The estimated contract value is between £60,000 and £90,000, with the contract period commencing on 1st November 2017 and concluding on 31st October 2020.

This tender presents significant opportunities for businesses specialising in IT services and software solutions, particularly those that can provide integrated messaging systems that enhance customer communication. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, especially those capable of supporting the Council's objectives of improving collection rates and reducing operational costs. Firms with innovative approaches to electronic reminder and review notices, as well as those experienced in promoting online self-service, will find this an ideal opportunity to demonstrate their services.

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Notice Information

Notice Title

Kingston Council Revenues and Benefits Communications Software

Notice Description

The Council has a legal obligation to collect council tax and business rates. It currently raises over PS200M each year and the money collected accounts for the main source of the Council's income. As part of this recovery process, as governed by the Local Government Finance Act 1992, the Council issues approximately 30,000 reminder notices for non or late payments of council tax and business rates. All of these notices are issued by post at an approximate cost PS10000 per annum. In addition to this the Council issues a further 2500 review letters to residents in receipt of one of the many discounts and exemptions that residents and business ratepayers may claim to reduce their liability check and confirm ongoing entitlement. Both the issue of reminders and review forms result in increased customer contact by phone and traditional paper mail despite the intensive promotion of online self service options available and cause peaks in the workload which inevitably impact on the overall performance of the operation. One of the key objectives of the Revenue Service is to collect outstanding council tax and business rates in a timely and efficient manner. Early intervention enables the Council to identify customers who are vulnerable or in need of financial assistance and provides more chance of preventing a cycle of debt for our customers which will improve the the Council's income in both the short and long term. The Service managed to achieve its highest ever collection rate for council tax in the last financial year (2016/2017) of 99.02% and is looking to not only sustain and build upon this success but also drive down the costs of collection by reducing postage costs. To fulfill these needs the service now requires an intelligent based fully integrated texting software solution system that will be able to send out tracked electronic reminder and review notices either by text or email that will not only encourage payment but promote and increase the use of self service web based forms in line with the Council's desired channel shift strategy.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a5ced60b-6c5f-4bb5-b750-3a022b0b0c93
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c2fde638-71cd-4330-9499-ac0eb3c23379
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Sep 20178 years ago
Submission Deadline
16 Oct 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2017 - 31 Oct 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE ROYAL BOROUGH OF KINGSTON UPON THAMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KINGSTON
Postcode
KT1 1EU
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLI London
Local Authority
Kingston upon Thames
Electoral Ward
Kingston Town
Westminster Constituency
Kingston and Surbiton

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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