Tender

Protecting customer credit in the event of a disorderly retail exit

WATER SERVICES REGULATION AUTHORITY (OFWAT)

This public procurement record has 1 release in its history.

Tender

17 Jul 2019 at 16:45

Tender Notice
Summary of the contracting process

The Water Services Regulation Authority (Ofwat) is seeking tenders for the project titled "Protecting customer credit in the event of a disorderly retail exit". This initiative falls under the business and management consultancy industry and is based in the United Kingdom, specifically in regions such as the West Midlands and London. The procurement is currently at the tender stage, with a deadline for submissions set on 13 August 2019. The contract is expected to commence on 29 August 2019 and end by 16 December 2019, with an estimated contract value of £30,000.

This tender presents an excellent opportunity for consultancy firms and legal service providers to engage with regulatory frameworks that protect consumers' financial interests within the retail sector. Businesses with expertise in customer financial protection, regulatory compliance, and stakeholder engagement will find this procurement particularly suitable, especially those capable of conducting comprehensive reviews and proposing effective solutions in alignment with Ofwat's objectives.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Protecting customer credit in the event of a disorderly retail exit

Notice Description

The overall objectives of the project are, in the event a retailer makes a disorderly exit, to: - Gather options for protecting customers' monies; - Assess whether there is, or could be, a mechanism to provide recourse for retailers to recover the (reasonable) costs of honouring credit balances when taking over the supply of affected customers; - Recommend the most effective option(s) for protecting customers' monies and mitigating the exposure of the incoming retailer, including an assessment of any legal or regulatory changes that may need to be made to the existing framework, as appropriate. In order to achieve the overall objectives, the Customer requires that the following key tasks ("the Services") will be carried out by the Supplier: Key Task 1 - By reviewing what other regulators (including, but not limited to, the Water Industry Commission for Scotland, Ofgem, the FCA and the CAA) do to protect customers' money or provide recourse for retailers (or similar) to recover the (reasonable) costs of covering credit balances, and by reference to your experience of similar organisations, set out what mechanisms exist that are used to protect customer money. In doing so, highlight pros and cons across the different schemes. Key Task 2 - Set out the costs and risks associated with incoming retailers taking on credit balances of an outgoing retailer (Ofwat will provide background information). Key Task 3 - Evaluation and Options proposal - From your own knowledge, advise on any options to: a) Secure customers money, including but not limited to, instances where they have made pre-payments, deposits, etc. b) Introduce mechanisms for incoming retailers to be able to claim money back where they have taken on/ honoured credit balances from an outgoing retailer. We require Task 3 to involve stakeholder engagement, which may involve stakeholder workshops, so as to incorporate views from trading parties and customer groups. Key Deliverables The Supplier will provide the following as key Deliverables of the project: Deliverable 1 - Draft report will incorporate all key tasks 1, 2, and 3. The draft report will be subject to acceptance and sign off by the Associate Director, Market Outcomes and Enforcement (MOE), before moving on to the next stage. Deliverable 2 - Final report - to include any feedback received from Ofwat on Deliverable 1. The final report will be subject to acceptance and sign off by the Director, Business Retail, MOE. Timescales The Supplier will provide the key deliverables in accordance with the following timescales: Key Deliverables Date Deliverable 1 14 October 2019 Deliverable 2 25 November 2019 It is expected that the contract will commence on 29 August 2019 and the signing off of the Final Report by the Director, Business Retail, MOE (16 December 2019) shall be the contract Expiry Date. More details can be found in the Invitation to Tender (ITT).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a7756c7f-378f-4d45-a320-d614c5128ada
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a207ba20-7be7-47b5-8ebc-ff1381e7e4de
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79100000 - Legal services

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20196 years ago
Submission Deadline
13 Aug 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
28 Aug 2019 - 16 Dec 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY (OFWAT)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a7756c7f-378f-4d45-a320-d614c5128ada-2019-07-17T17:45:06+01:00",
    "date": "2019-07-17T17:45:06+01:00",
    "ocid": "ocds-b5fd17-a7756c7f-378f-4d45-a320-d614c5128ada",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MT216700",
        "title": "Protecting customer credit in the event of a disorderly retail exit",
        "description": "The overall objectives of the project are, in the event a retailer makes a disorderly exit, to: - Gather options for protecting customers' monies; - Assess whether there is, or could be, a mechanism to provide recourse for retailers to recover the (reasonable) costs of honouring credit balances when taking over the supply of affected customers; - Recommend the most effective option(s) for protecting customers' monies and mitigating the exposure of the incoming retailer, including an assessment of any legal or regulatory changes that may need to be made to the existing framework, as appropriate. In order to achieve the overall objectives, the Customer requires that the following key tasks (\"the Services\") will be carried out by the Supplier: Key Task 1 - By reviewing what other regulators (including, but not limited to, the Water Industry Commission for Scotland, Ofgem, the FCA and the CAA) do to protect customers' money or provide recourse for retailers (or similar) to recover the (reasonable) costs of covering credit balances, and by reference to your experience of similar organisations, set out what mechanisms exist that are used to protect customer money. In doing so, highlight pros and cons across the different schemes. Key Task 2 - Set out the costs and risks associated with incoming retailers taking on credit balances of an outgoing retailer (Ofwat will provide background information). Key Task 3 - Evaluation and Options proposal - From your own knowledge, advise on any options to: a) Secure customers money, including but not limited to, instances where they have made pre-payments, deposits, etc. b) Introduce mechanisms for incoming retailers to be able to claim money back where they have taken on/ honoured credit balances from an outgoing retailer. We require Task 3 to involve stakeholder engagement, which may involve stakeholder workshops, so as to incorporate views from trading parties and customer groups. Key Deliverables The Supplier will provide the following as key Deliverables of the project: Deliverable 1 - Draft report will incorporate all key tasks 1, 2, and 3. The draft report will be subject to acceptance and sign off by the Associate Director, Market Outcomes and Enforcement (MOE), before moving on to the next stage. Deliverable 2 - Final report - to include any feedback received from Ofwat on Deliverable 1. The final report will be subject to acceptance and sign off by the Director, Business Retail, MOE. Timescales The Supplier will provide the key deliverables in accordance with the following timescales: Key Deliverables Date Deliverable 1 14 October 2019 Deliverable 2 25 November 2019 It is expected that the contract will commence on 29 August 2019 and the signing off of the Final Report by the Director, Business Retail, MOE (16 December 2019) shall be the contract Expiry Date. More details can be found in the Invitation to Tender (ITT).",
        "datePublished": "2019-07-17T17:45:06+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79400000",
            "description": "Business and management consultancy and related services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79100000",
                "description": "Legal services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 20000,
            "currency": "GBP"
        },
        "value": {
            "amount": 30000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2019-08-13T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-08-29T00:00:00+01:00",
            "endDate": "2019-12-16T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/a207ba20-7be7-47b5-8ebc-ff1381e7e4de",
                "datePublished": "2019-07-17T17:45:06+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.",
                "url": "https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUL157700"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-1230",
            "name": "Water Services Regulation Authority (Ofwat)",
            "identifier": {
                "legalName": "Water Services Regulation Authority (Ofwat)"
            },
            "address": {
                "streetAddress": "Centre City Tower, 7 Hill Street",
                "locality": "Birmingham",
                "postalCode": "B5 4UA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Lena Cluxton",
                "email": "lena.cluxton@ofwat.gov.uk",
                "telephone": "+44 1216447534"
            },
            "details": {
                "url": "http://www.ofwat.gov.uk/"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-1230",
        "name": "Water Services Regulation Authority (Ofwat)"
    }
}